Elizabeth Vigil
Salinas
Summary
Accomplished banking professional with a proven track record at Chase Bank, specializing in enhancing customer satisfaction and streamlining branch operations. Expert in regulatory compliance and relationship building, consistently exceeding performance metrics. Demonstrated ability in managing financial transactions and audits, significantly improving operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Personal Banker
Chase Bank
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Associate Banker
Chase Bank
02.2025 - Current
- Executed deposit, withdrawal, payment, and other teller transactions with accuracy and efficiency.
- Perform account maintenance, including wires, updating customer information, ordering debit cards/ checks, and providing statements.
- Help customers use and take advantage of the features on the mobile application.
Branch Operations Lead
Chase Bank
11.2017 - 02.2025
- Managed daily branch operations, ensuring efficiency and compliance.
- Prepared the team for annual branch review through questioning and observation of monthly control topics.
- Scheduled and executed monthly and quarterly audits of 8 ATMs, the vault, and all cash drawers.
- Responsible for ensuring proper cash levels for the needs of the branch.
- Helped with creating monthly team schedules.
- Processe customer transactions and performed basic account maintenance.
Education
Bachelor - Psychology
San Jose State University
San Jose, CA06.2006
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Banking policies and procedures
- Issues resolution
- Regulatory compliance
Timeline
Associate Banker
Chase Bank
02.2025 - Current
Branch Operations Lead
Chase Bank
11.2017 - 02.2025
Personal Banker
Chase Bank
Bachelor - Psychology
San Jose State University
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