Elizabeth Villalpando
Ontario,CA
Summary
Dedicated Office Assistant with over 6 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office and history achieving high data output.
Overview
7
7
years of professional experience
Work History
Office Assistant
Guerrero Backhoe Service Inc
07.2016 - 05.2023
- Answered high volume calls and emails utilizing a courteous and professional manner to collect information and identify client needs
- Prepared and analyzed incoming and outgoing reports
- Gained financial and organizational skills by processing transactions, and handling large sums of money
- Applied problem solving skills to resolve client inquiries and disputes while advancing customer service and verbal communication
- Handled sensitive information as well and customer confidentiality.
Waitress
Brandon’s Diner
07.2016 - 03.2020
- Provided optimal customer service by taking customers’ orders and safely handling food while simultaneously enhancing customer service and verbal communication skills
- Exhibited client service skills by serving 50 to 100 customers daily while managing dining areas
- Memorized over 40 menu items in order to customized recommendations for guests
- Successfully resolved conflict resulting in customer satisfaction 100% of the time
- Built relationships with new customers resulting in customer loyalty.
Education
Associates - Radiology
Mount San Antonio College
Walnut, CANo Degree - Human Resources Management
Cal Poly Pomona
Pomona, CAHigh School Diploma -
Chaffey High School
2016
Skills
- SKILLS & INTERESTS
- Computer:
- Microsoft Office (Word, Excel, Power Point)
- Valid Driver's License
- Medical Terminology
- Team Bonding
- Social Media Knowledge
- Time Management
- Sorting and Labeling
- Prioritizing Work
Timeline
Office Assistant
Guerrero Backhoe Service Inc
07.2016 - 05.2023
Waitress
Brandon’s Diner
07.2016 - 03.2020
Associates - Radiology
Mount San Antonio College
No Degree - Human Resources Management
Cal Poly Pomona
High School Diploma -
Chaffey High School
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