Elizabeth Watkins
Knoxville,TN
Summary
Dynamic former Store Owner of Liz-Beth Fine Art Inc, I excel in client relationship management and inventory control, enhancing customer satisfaction and streamlining operations. Leveraged marketing strategies and exceptional communication to significantly boost brand visibility and foster community engagement. Proven leadership in team development and operational efficiency, consistently achieving and surpassing sales targets.
Overview
29
29
years of professional experience
Work History
Store Owner
Liz-Beth Fine Art Inc
Knoxville, TN
10.1995 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Hosted special events to boost brand awareness and increase community engagement.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Formed and sustained strategic relationships with clients.
- Developed store policies and procedures to ensure customer satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Led startup and creation of operational procedures and workflow planning.
- Cultivated relationships with customers to promote repeat business.
- Directed and managed employees to consistently meet performance targets.
- Created a unique shopping experience for customers by providing personalized service.
- Increased business by developing new marketing and promotional strategies.
- Maintained records of sales, profits and losses within the store.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Delegated work to staff, setting priorities and goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Provided training for employees on product knowledge and customer service techniques.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Bachelor of Science - College of Humane Ecology - Merchandising
University of Tennessee
Knoxville, TN12-1989
Skills
- Inventory management
- Visual merchandising
- Marketing strategy
- Customer service
- Policy development
- Client relationship management
- Team leadership
- Event planning
- Employee training
- Problem solving
- Time management
- Sales management
- Business administration
- Inventory control
- Merchandise planning
- Product marketing
- Staff hiring
- Sales oversight
- Store operations
- Promotional planning
- Employee scheduling
- Business management
- Human resources
- Client service
- Customer relations
- Verbal and written communication
- Cost reduction
Timeline
Store Owner
Liz-Beth Fine Art Inc
10.1995 - Current
Bachelor of Science - College of Humane Ecology - Merchandising
University of Tennessee
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