Elizabeth Weaver
Austin
Summary
Dynamic professional with extensive experience as a Registrar at Dripping Springs High School, excelling in admissions and regulatory compliance. Proven ability to enhance operational efficiency and resolve complex issues, leveraging strong organizational skills and expertise in electronic health records systems to streamline processes and improve student satisfaction.
Overview
31
31
years of professional experience
Work History
Registrar
Dripping Springs High School
04.2015 - Current
- Responsible for all enrollments, withdrawals, producing transcripts for all new students, UIL eligibility verification, and running ADA Entity.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Resolved student registration issues to reduce acceptance, and enrollment delays.
- Scheduled and maintained centralized appointment calendars for faculty and staff.
Support Services Manager
Austin DIagnostic Clinic
04.1998 - 01.2015
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Monitored employee and customer interactions to assess quality of service.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Managed specialist team to provide technical assistance and customer service.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports, presentations and other materials for executive staff.
Telecommunications Specialist
Progressive Insurance
03.1994 - 03.1998
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
- Administered user support to over 200 users by implementing procedural and technical solutions to diagnose network and device problems.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Education
High School Diploma -
Del Valle High School
Del Valle, TX06.1990
Skills
- Electronic Health Records Systems
- Business Correspondence
- Material Preparation
- Clerical Support
- Regulatory requirements
- Reading Comprehension
- Admissions and Registrations
- Special Requirements
- Google Chrome
- Information Assistance
- Proofreading Submissions
- Employee Timesheet Processing
Timeline
Registrar
Dripping Springs High School
04.2015 - Current
Support Services Manager
Austin DIagnostic Clinic
04.1998 - 01.2015
Telecommunications Specialist
Progressive Insurance
03.1994 - 03.1998
High School Diploma -
Del Valle High School
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