Elizabeth Werner

Worked at two different locations, first at Lancaster Heydude (February 2024- June 2025) and currently at Hershey Heydude.

• Deliver outstanding customer service using V.I.B.E.S. service model.
• Learn and assist in various departments in the store which includes product knowledge and placement, customer services, stock room management, and visual presentation.
• Support team members in the everyday execution of retail operations which include, POS system, stock replenishment, promotion of loyalty programs, markdown, and pricing, maintain recovery standards and cleanliness of the store.

• Drive sales, ensure excellent customer service, and assist with store operations.
• Managing cash registers, opening and closing procedures, and maintain stock on floor.

• Provided customer service, greeted customers, assisted with inventory, stocking, and online orders.
• Drove sales through engagement with customers, shared product knowledge, and suggestive selling.
• Directed customers when waiting to be checked out and provided additional knowledge for any questions they may have.