Elizabeth West
Hattieville
Summary
Dedicated professional skilled in operations management and client relationship management. Known for strong work ethic and effective training practices, contributing to high-performing teams and operational success.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Michael West Trucking
Hattieville, AR
08.2021 - 01.2026
- Managed daily operations, ensuring timely deliveries and compliance with safety regulations.
- Oversaw fleet maintenance schedules, reducing vehicle downtime and operational costs.
- Developed efficient routing strategies to optimize delivery times and fuel consumption.
- Trained and mentored new drivers on company policies and safe driving practices.
- Fostered strong relationships with clients, enhancing customer satisfaction and retention rates.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Documented mileage, deliveries, pickups, customer issues and damages.
Owner/Director
Laugh & Learn Childcare Center
Conway, AR
09.2016 - 02.2021
- Developed and implemented engaging educational programs for diverse age groups.
- Managed daily operations, ensuring compliance with state regulations and safety standards.
- Cultivated strong relationships with parents to enhance communication and trust.
- Recruited, trained, and mentored a dedicated team of childcare professionals.
- Oversaw budgeting and financial planning to maintain profitability and sustainability.
- Enhanced curriculum based on feedback and developmental milestones of children.
- Streamlined administrative processes to improve efficiency in enrollment and record-keeping.
- Led community outreach initiatives to promote services and build partnerships with local organizations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Community Outreach Coordinator
Arvac Inc
Morrilton, AR
09.2015 - 07.2017
- Developed community engagement initiatives to enhance outreach effectiveness.
- Coordinated events and workshops to foster partnerships with local organizations.
- Implemented feedback mechanisms to assess community needs and program impact.
- Managed volunteer recruitment and training processes to strengthen support networks.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Increased public awareness of local resources by organizing and promoting community events.
- Recruited trained, and supervised volunteers to assist with various outreach activities, ensuring a positive experience for all involved.
- Acted as main point of contact between management, clinical staffs and external community.
- Connected individuals with available and relevant resources.
Education
Associate of Science - Child Care Management
Technical College of Morrilton
Morrilton, AR05-1997
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Client relationship management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer-oriented
Timeline
Owner/Operator
Michael West Trucking
08.2021 - 01.2026
Owner/Director
Laugh & Learn Childcare Center
09.2016 - 02.2021
Community Outreach Coordinator
Arvac Inc
09.2015 - 07.2017
Associate of Science - Child Care Management
Technical College of Morrilton