Elizabeth Williamson
Clinical Director/Patient Experience Specialist
Charleston,Sc
Summary
Patient-focused Clinical Director with more than 15 years of experience and success in delivering outstanding care to Weight loss and Aesthetics patients. Adept at developing robust programs to educate clinical team and improve patient outcomes.
Overview
15
15
years of professional experience
Work History
Patient Plan Specialist
Physician's Plan Weight Loss + Med Spa
03.2024 - Current
- Played a key role in driving organizational growth by contributing to the development and execution of a newly created role within the company, Patient Plan Specialist.
- Made a significant impact in New Patient growth across 7 company locations by successfully completing over 512 discovery sessions; achieving a strong 56% conversion rate.
- Created a sales process for new leads to be funneled through.
- Patient Preparedness: took a proactive approach that has contributed to better patient readiness, with the majority completing paperwork before arrival, positively impacting clinic flow.
- Worked closed with Business Development Manager to Identify scheduling inefficiencies in several centers; leading to targeted operational adjustments. As a result, these centers have since shown significant improvement in scheduling flow and patient access.
- Established a track record of consistently exceeding performance metrics, earning recognition for exceptional work quality and commitment to client satisfaction.
- Implemented innovative solutions to address unique client challenges, delivering tailored plans that met diverse needs. .
Clinical Director
Physician's Plan Weight Loss + Med Spa
06.2012 - 03.2024
- Interviewed and hired highly talented individuals bringing great skills and passion.
- Cultivated a positive organizational culture that made our work environment exceptional . This was done by supporting employee engagement, teamwork, open communication, ethical behavior and accountability.
- Conducted quarterly and yearly performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Reduced wait times for appointments by optimizing scheduling systems and ensuring adequate staffing levels at all times.
- Managed budgets and resources effectively, resulting in cost savings without sacrifice to quality of care. Shopping for the best value in medical and office supplies, in addition to retail products. Tracked metrics to fine tuning ordering quantity and frequency to ensure items did not expire but that we met the needs of the office
- Oversaw renovation of clinic facilities, creating more welcoming and efficient environment for patients and staff.
- Spearheaded adoption of electronic health records, ensuring compliance with healthcare regulations and enhancing operational efficiency.
- Established partnerships with local organizations to support community health initiatives, enhancing clinic's public image and outreach.
- Implemented strategic marketing initiatives to attract new patients, resulting in significant growth in patient base.
Clinical Coordinator
Physician's Plan Weight Loss + Med Spa
11.2009 - 06.2012
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Worked closely with clinic assistant to maintain a safe, clean and well-organized environment in which patients could receive care.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Built strong relationships with patients and families for optimized care satisfaction.
Education
Bachelor of Science - Exercise Science
University of North Carolina At Charlotte
Charlotte, NC05-2009
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Sales skills
- Client relations
Timeline
Patient Plan Specialist
Physician's Plan Weight Loss + Med Spa
03.2024 - Current
Clinical Director
Physician's Plan Weight Loss + Med Spa
06.2012 - 03.2024
Clinical Coordinator
Physician's Plan Weight Loss + Med Spa
11.2009 - 06.2012
Bachelor of Science - Exercise Science
University of North Carolina At Charlotte
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