Elizabeth Wilson
Analyst/ Account Manager
Houston,Texas
Summary
Dedicated Analyst and Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Gene by Gene
Houston, TX
11.2022 - 01.2023
- Provided timely and accurate information to over 50 customers per day via phone, email and online chat regarding basic product questions, how and what products to order, shipping, test status, IT troubleshooting, disputed credit items, refunds, payments, and basic genealogy interpretation as it relates to DNA testing
- Clear understanding of the importance of support processes and the ability to follow directions
- Understood products, tests, tools, and websites allowing clarification to clients on how to use them correctly
- Empathize with customers and recognized when to forward customers to speak with a supervisor
- Followed basic procedures and policies as outlined in training and other sources
- Performed other related duties as assigned
- Increased efficiency and team productivity by promoting operational best practices.
- Recorded product or service failure complaints and notified appropriate departments.
- Maintained and managed customer files and databases.
- Assisted customers with opening accounts and signing up for new services.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inside Sales Representative
Environmental Express/Zefon Products
Houston, TX
02.2022 - 08.2022
- Maintained hundreds of accounts in assigned territories
- Daily ran reports to evaluate clients economic status and item needs
- Daily updated SalesForce accounts
- Utilized qlik software to evaluate accounting reports on clients, and inquire as to their personal growth in regards to daily/monthly quotas
- Cold calling and research
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Gulf Coast Regional Sales Manager
Greenwood Products
Houston, TX
01.2020 - 07.2021
- Maintained all Gulf Coast accounts
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
Analyst/ Chemist
A&B Laboratories
Houston, TX
07.2018 - 12.2019
- Responsible for maintaining all quality control procedures including contamination checks
- Main analytical focus included PLM/ PCM
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Backup analyst for Mercury analysis
- Knowledge of air pump calibrations, and field collection procedures
- 10 years of Environmental Science experience
- Performed standardized tests on organic and inorganic compounds to observe fundamental differences in properties.
- Leveraged computerized management system and labeling process to conduct inventory of reagents, chemicals and supplies.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
Analyst/ Chemist III
Xenco Laboratories
Stafford, Texas
09.2017 - 02.2018
- Responsible for Mercury analysis
- Experience preparing/ digestion of samples
- Data interpretation for both Mercury analysis and metals utilizing ICP
- Preparing all rinses and solutions in order to calibrate ICP instruments
- Knowledgeable with state law regulations pertaining to interpreting data and reportability
- Coordinated and performed analytical tests to comply with established standards and specifications.
Operations Supervisor
J3 Resources
Houston, TX
06.2015 - 09.2017
- Responsible for performing several analysis and training at both facilities
- Capable of high production, as well as accurate and precise results in each fields of testing
- Motivated and trained employees to maximize team productivity.
- Recently acquired responsibilities as QA/QC officer in training, providing both knowledge and skills needed for laboratory audits
- SOP updates and rewrites, as well as statistical analysis of data
- Strong skills working with various instruments, and multiple types of microscopes
- Successfully lead J3 Pasadena through the last AIHA accreditation for metals
- Capable of Log in and receiving within LIMS
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Technical Manager/ Analyst
Emlab P&K/ Test America
San Diego, CA
01.2010 - 11.2013
- Lead analyst for PLM microscopy
- Responsible for overseeing all data released from the lab, ensuring data integrity
- Performed fungal analysis; including fungal spore traps and direct exams
- Performed bacteria analysis; including Total Coliform and Quantitray Sewage assessments
- Primarily responsible for NVLAP proficiency rounds, ensuring accreditation remained valid and results were correct
- Participated in AIHA proficiency rounds
- Performed monthly environmental assessments, as well as preventive maintenance checks and records for equipment
- Received and logged samples into LIMS
- Monitored and documented resale supplies on site, keeping products available to clients for pick up
- Interfaced directly with clients on a daily basis to ensure accounts were up to date, and all services were being properly executed
Owner/ Operator, Floor Manager
Fusion One 11
Palm Desert, CA
10.2005 - 07.2009
- Co-owned and operated upscale martini restaurant
- Responsible for bookkeeping and marketing promotions
- Managed day-to-day business operations.
- Created employee schedules to align coverage with forecasted demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cultivated environment focused on collaborating with team members to achieve superior dining experiences for all guest
Education
Bachelor of Science - Biology, Biochemistry
Old Dominion University
Norfolk, VA 08.1997 - 05.2001
Skills
Excellent written and oral communication
Telephone etiquette
Customer Relations
Report preparation
Sales expertise
Complaint resolution
Strategic sales knowledge
Technical Support
CRM
Account management
Timeline
Customer Service Specialist
Gene by Gene
11.2022 - 01.2023
Inside Sales Representative
Environmental Express/Zefon Products
02.2022 - 08.2022
Gulf Coast Regional Sales Manager
Greenwood Products
01.2020 - 07.2021
Analyst/ Chemist
A&B Laboratories
07.2018 - 12.2019
Analyst/ Chemist III
Xenco Laboratories
09.2017 - 02.2018
Operations Supervisor
J3 Resources
06.2015 - 09.2017
Technical Manager/ Analyst
Emlab P&K/ Test America
01.2010 - 11.2013
Owner/ Operator, Floor Manager
Fusion One 11
10.2005 - 07.2009
Bachelor of Science - Biology, Biochemistry
Old Dominion University
08.1997 - 05.2001