Elizabeth Wilson
Calhoun
Summary
Dynamic Practice Manager at Ob/GYN of North Atlanta with a proven track record in enhancing operational efficiency and mentoring staff. Resourceful in implementing new technologies and streamlining patient registration processes. Skilled in data analysis and patient-focused care, committed to driving improvements and fostering a collaborative team environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Manager
Ob/GYN of North Atlanta
Atlanta
12.2018 - Current
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed and implemented new patient registration processes to streamline workflow.
- Motivated staff by offering direction and providing constructive feedback.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Consulted with clinicians to develop business strategy.
- Ordered supplies needed and kept tabs on inventory levels.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Explained policies, procedures and services to patients.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
Medical Assistant
Peachtree Women's Clinic
Atlanta
03.2007 - 12.2018
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Ordered supplies needed and kept tabs on inventory levels.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
Social Media / Reputation Management
Alpharetta Computer Repair
Alpharetta
01.2013 - 10.2017
- Maintain Social Media / Reputation for large medical companies
- Certified in Google Analytics and Adwords
- Responsible for maintaining Websites for medical practice
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Medical Assistant / Patient Specialist
Mayo Clinic
Jacksonville
02.2005 - 01.2007
- Cross Trained in many areas
- Scheduling for patients appointments
- Assisted doctors with testing and procedures
- In charge of order processing for multiple departments
- Preceptor for new employee
Patient Care Coordinator
Musa Chiropractic
Jacksonville
04.2004 - 01.2005
- Helped with first year startup
- Boost company sales and became a vital component to the marketing division
- Assisted patients with billing and insurance
ER Outpatient Registration / Ekg Tech
Hamilton Medical Center
Dalton
08.2002 - 02.2004
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Recorded patient's medical history, vital statistics and test results in medical records
- Entered patient, procedure and equipment into computer system
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Complex Problem Solver
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
Education
Medical Assistant - Healthcare
Mayo Clinic
Jacksonville, Fl01.2004
Business / Healthcare Administration -
University of North Florida
Skills
- Resourceful, and reliable worker
- Adept multitasker
- Excellent verbal communication
- Research and data analysis
- Office management professional
- Excellent problem solver
- Knowledge of EKG rhythm interpretation
- CPR/First Aid certified
- Patient-focused care
- Committed team player
- Adaptable
- Employee training
- Mentoring staff
Certification
- Google Analytics
- Google Adwords
Timeline
Practice Manager
Ob/GYN of North Atlanta
12.2018 - Current
Social Media / Reputation Management
Alpharetta Computer Repair
01.2013 - 10.2017
Medical Assistant
Peachtree Women's Clinic
03.2007 - 12.2018
Medical Assistant / Patient Specialist
Mayo Clinic
02.2005 - 01.2007
Patient Care Coordinator
Musa Chiropractic
04.2004 - 01.2005
ER Outpatient Registration / Ekg Tech
Hamilton Medical Center
08.2002 - 02.2004
Medical Assistant - Healthcare
Mayo Clinic
Business / Healthcare Administration -
University of North Florida
Similar Profiles
YOLANDA LEWISYOLANDA LEWIS
Medical Assistant | Trainer at North Atlanta OB/GYNMedical Assistant | Trainer at North Atlanta OB/GYN
YOLANDA LEWISYOLANDA LEWIS
Medical Assistant | Trainer at North Atlanta OB/GYNMedical Assistant | Trainer at North Atlanta OB/GYN
Matosha GreshamMatosha Gresham
Certified Medical Assistant at Atlanta Womens OB/GYNCertified Medical Assistant at Atlanta Womens OB/GYN