Elizabeth Winters
Holloman AFB,NM
Summary
Diligent customer service representative/director with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with workers to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless experiences.
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate full satisfaction with all clients/customers.
Overview
8
8
years of professional experience
Work History
Server, Store Marketer, Manager
Bubba’s 33
01.2021 - 01.2022
- For Serving I was designed to take care of the guest and their needs as well as showing teamwork and helping fellow servers out if needed
- For Store Marketing I was conditioned to understand Social Media, posting to Facebook and sending out promotion emails
- Throw parties for the team and help motivate them for contests to increase sales
- Also celebrating the guests who won contests we made for them
- Promoted the brand and what Bubba’s 33 stood for
- Went to individual businesses and gave out our product and coupons and built relationships with them
- For Managing I tempted foods and drinks as well as run shift and labor
- Gave ideas on how to run shifts better and support the team when it got busy
- Cash handled and guest relations
General Manager
Einstein Bagels and Caribou Coffee
01.2017 - 01.2021
- Started off as a team member, handled guests with great customer service
- Was bumped up to manager a year later, delegated tasks and cleaning to myself and co workers, cash handling and running shifts
- Another year later was bumped up to Assistant GM and was taking care of scheduling, inventory, labor, guest service, and team cooperation
- Last year I worked at the company, was promoted to GM, hired my team, trained co-workers, and ran my store to tip top shape
- Everything included in the Bullet point above is what it did as well
- Planned outings for the team boosting morale
Manager
Jamba Juice
01.2016 - 01.2017
- Understand and can perform inventory and ordering product
- Managed labor and finances
- Performed events and catering
Manager
Good Times
01.2015 - 01.2016
- Managed and supported a crew for closing shift as well as morning shifts, delegated tasks and operated an efficient shift
- Handled money correctly and responsibly
Courtesy Clerk
Pavilions
01.2014 - 01.2015
- Checked people out and helped bagged their groceries
- Pushed carts and assisted with the special needs employees
- Sometimes worked over night and replaced price tags with new ones
Education
College experience -
Pasadena City College
Pasadena, CA01.2015
Highschool Diploma -
Monrovia High School
Monrovia, CA01.2014
Skills
- Goal-oriented focus
- Fast learner
- Ability to communicate clearly
- Customer relationship management
- Relationship building
- Team training and development
- Satisfaction monitoring
- Problem-solving abilities
Awards
- Servsafe certification
- TIPS certification
Timeline
Server, Store Marketer, Manager
Bubba’s 33
01.2021 - 01.2022
General Manager
Einstein Bagels and Caribou Coffee
01.2017 - 01.2021
Manager
Jamba Juice
01.2016 - 01.2017
Manager
Good Times
01.2015 - 01.2016
Courtesy Clerk
Pavilions
01.2014 - 01.2015
Highschool Diploma -
Monrovia High School
College experience -
Pasadena City College
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