Elizabeth Wood
Attica,MI
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization. Highly motivated professional with 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 5 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Wood Crafted LLC
Rochester, MI
06.2019 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Managed 100's of customer calls and emails.
- Increased sales 10% year over year.
Stay At Home Parent
Self
Rochester , MI
09.2013 - 06.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Built positive and nurturing environments to support child social and emotional growth.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted language development skills through reading and storytelling.
Personal Banker Officer
Citizens Bank
Warren, MI
05.2009 - 09.2013
- Provided comprehensive customer service to clients, including responding to inquiries and resolving complaints.
- Performed account maintenance activities such as opening, closing, and transferring accounts.
- Processed loan applications and assisted with mortgage closings.
- Assisted customers in understanding the features of various banking products and services.
- Developed financial plans for clients based on their individual needs and goals.
- Conducted risk assessments to ensure compliance with bank policies and procedures.
- Reviewed customer transactions for accuracy and completeness.
- Educated customers on the proper use of debit cards, credit cards, ATMs, and other banking products or services.
- Analyzed customer data to identify opportunities for cross-selling additional services or products.
- Identified suspicious activity on accounts and reported it to the appropriate authorities.
- Ensured that all customer requests were handled promptly and efficiently.
- Verified identity documents prior to opening new accounts.
Education
Working Towards Bachelors - Business Management
Oakland University
Michigan05.2023
Skills
- Change and Growth Management
- Strategic Planning
- Leadership and People Development
- Annual Planning
- Integrity and Transparency
- Effective Communicator and Public Speaker
- Executive Leadership
- Inventory Optimization
- Adaptable and Flexible
- Balanced Work Ethic
- Approachable and Outgoing
- Social Perceptiveness
- Operations Management
- Business Development
- Customer Relations
- Cost Reduction
- Verbal and Written Communication
- Budget Administration
Timeline
Owner/Operator
Wood Crafted LLC
06.2019 - Current
Stay At Home Parent
Self
09.2013 - 06.2020
Personal Banker Officer
Citizens Bank
05.2009 - 09.2013
Working Towards Bachelors - Business Management
Oakland University
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