ELIZABETH WOOD
Charleston,SC
Summary
Medical Office/ Front Desk professional with 5+ years of diverse experience, excels in providing top-notch patient care and efficient customer service. Demonstrates proficiency in physical therapy and modalities, coupled with an aptitude for inventory management and treatment room setup. Possesses a track record of effectively resolving customer complaints and maintaining product knowledge. A collaborative team member who ensures a clean, organized workspace and timely patient assistance.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Medical University Of South Carolina
05.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Physical Therapy Tech
SEPT Physical Therapy
02.2022 - 04.2024
- Assist physical therapists in preparing treatment rooms for patients, including setting up equipment and ensuring cleanliness and organization
- Administration of modalities
- Maintain a clean and organized workspace for the physical therapy team
- Assist patients with exercises and physical therapy activities
- Assist in managing patient schedules and ensuring they receive timely and appropriate care
- Assist in managing inventory of supplies and equipment, ensuring that necessary items are stocked and ready for use
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
Call Center Customer Service Rep
Percepta
05.2020 - 01.2022
- Effectively handle customer complaints and resolve issues in a timely manner to ensure customer satisfaction
- Develop and maintain a thorough understanding of the products and services offered by the company to effectively address customer inquires and provide accurate information
Senior Sales Associate
Apple Tree Honda/Acura
09.2016 - 05.2020
- Assist with promoting of current specials and incentives from Honda and Acura
- Develop and maintain relationships with key clients to ensure repeat business and customer loyalty
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Additional Employment History available upon Request
Education
High School Diploma -
East Henderson High School
East Flat Rock05-2005
Skills
- Physical Therapy
- Patient Care
- Modalities
- Customer Service
- Inventory Management
- Problem Resolution
- Treatment Room Setup
- Patient Assistance
- Product Knowledge
- Customer Complaint Handling
- Time Management
- Communication
- Teamwork
- Organization
- Attention to Detail
- Critical Thinking
- HIPAA compliance
- Appointment scheduling
- Front desk operations
- Medical terminology
Timeline
Patient Access Specialist
Medical University Of South Carolina
05.2024 - Current
Physical Therapy Tech
SEPT Physical Therapy
02.2022 - 04.2024
Call Center Customer Service Rep
Percepta
05.2020 - 01.2022
Senior Sales Associate
Apple Tree Honda/Acura
09.2016 - 05.2020
High School Diploma -
East Henderson High School
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