Elizabeth Worobey
Wrightsville Beach,NC
Summary
Highly motivated, result-oriented professional with excellent time management and organizational skills. Ambitious and positive attitude with a genuine eagerness to learn and grow. 15 years of diverse experience in the customer service industry. Passionate about connecting with and giving back to local community partners.
Overview
8
8
years of professional experience
Work History
Director of Marketing and Communications
13 West Range LLC
04.2023 - Current
- Developing and implementing strategic marketing initiatives to drive brand growth, customer engagement, and revenue generation
- Spearheaded and facilitated monthly management meetings, ensuring alignment of marketing efforts with business goals and objectives.
- Successfully managed digital advertising, social media, email marketing, and events, driving an increase in customer engagement
- Successfully executed migration of the company's website, significantly enhancing user experience and optimizing operational processes.
Server
Poe’s Tavern
10.2015 - 04.2023
- Establish relationships with repeat customers to create a general sense of goodwill
- Maintain calm energy during fast paced shifts; multitasking without loss of focus to assure customer satisfaction
- Trained new employees ensuring they deliver exceptional customer service.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Prompt and friendly service while successfully managing multiple parties
- Utilize problem solving skills to assure any customer with a complaint leaves the restaurant satisfied
Pilates Instructor
Studio Pilates
07.2021 - 12.2022
- Pilates instruction for newly established studio
- Community outreach and brand promotion to attract new clientele
- Public Relations experience to create and establish relationships with clients
- Bonus incentive paid for new client registrations
Education
Business Administration -
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Strategic Planning & Execution
- Team Leadership
- Excellent Communication
- Event Planning
- Market Research
- Digital Marketing & Analytics
- MS Office Suite
- Adobe Illustrator, InDesign, Photoshop, Acrobat
- Brand Management
- Budget Management
Timeline
Director of Marketing and Communications
13 West Range LLC
04.2023 - Current
Pilates Instructor
Studio Pilates
07.2021 - 12.2022
Server
Poe’s Tavern
10.2015 - 04.2023
Business Administration -
Bloomsburg University of Pennsylvania
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