ELIZABETH WORTHY
GORDONVILLE
Summary
Versatile and enthusiastic employee with extensive experience in customer relations, employee training, and problem-solving within customer service-oriented industries. Known for delivering exceptional service and maintaining high standards of professionalism, consistently creating positive working environments. Currently seeking a life change and excited to apply skills in a dynamic role with opportunities for growth and contribution.
Overview
12
12
years of professional experience
Work History
Table Games Floor Supervisor
WinStar
12.2023 - Current
- Guided and trained dealers in most efficient ways to perform job duties.
- Delivered outstanding customer service to maintain guest satisfaction and loyalty.
- Conducted evaluations of player activities and kept track of play and money flow.
- Enforced gaming policies to uphold ethical and regulatory compliance, protecting guests and the casino’s integrity.
- Stocked pits with necessary supplies and maintained a clean and organized atmosphere.
- Performed opening and closing duties for pits.
Table Games Dealer
WinStar
03.2021 - 12.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Retail Associate
Winstar World Casino
08.2020 - 03.2021
- Handled purchases and payments through POS equipment.
- Managed restocking efforts to keep stores adequately supplied.
- Help patrons resolve inquiries and complete purchases.
- Ensured a tidy and orderly workspace.
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the boutique shopping experience for customer
Delivery Expert
Pizza Hut
03.2020 - 08.2020
- Preparing and stocking product
- Delivering products to customers in a timely manner
- Maintaining a clean and healthy working environment
- Receive and process orders
Delivery Expert
Domino’s
01.2018 - 07.2018
- Preparing and stocking product
- Delivering products to customers in a timely manner
- Maintaining a clean and healthy working environment
- Receive and process orders
Sales Associate
CVS Health
05.2015 - 01.2016
- Diligently tended to the needs of customers within the store
- Used point of sale to check out customers and bagged their purchases
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables
File Technician
Kindred Rehab
02.2014 - 09.2014
- Report to supervisors or therapists, verbally or in writing, on patients' progress, attitudes, attendance, and Accomplishments
- Transport patients to and from the therapy work area
- Assist occupational therapists in planning, implementing, and administering therapy programs to restore, reinforce, and enhance performance, using selected activities and special equipment
- Perform clerical, administrative, and secretarial duties, such as answering phones, restocking and ordering supplies, filling out paperwork, and scheduling appointments
Cashier/Server
Zoës Kitchen
06.2013 - 01.2014
- Guided and trained dealers in most efficient ways to perform job duties.
- Delivered outstanding customer service to maintain guest satisfaction and loyalty.
- Conducted evaluations of player activities and kept track of play and money flow.
- Enforced gaming policies to uphold ethical and regulatory compliance, protecting guests and the casino’s integrity.
- Stocked pits with necessary supplies and maintained a clean and organized atmosphere.
- Performed opening and closing duties for pits.
Education
General Studies
Grayson College
Denison, TX12.2018
High School Diploma - undefined
Trinity High School
Trinity, TX06.2011
Skills
- Active and creative listener
- Team management
- Guest relations
- Casino regulations
- Leading employees
- Greeting guests
- Training employees
- Player development
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Active listening
- Effective communication
Awards
- November 2023 Winstar Employee of the Month
- 2018 Service Award-President, Student Government Association, Grayson College
- Certificate of exceptional customer service June and July of 2015.
Timeline
Table Games Floor Supervisor
WinStar
12.2023 - Current
Table Games Dealer
WinStar
03.2021 - 12.2023
Retail Associate
Winstar World Casino
08.2020 - 03.2021
Delivery Expert
Pizza Hut
03.2020 - 08.2020
Delivery Expert
Domino’s
01.2018 - 07.2018
Sales Associate
CVS Health
05.2015 - 01.2016
File Technician
Kindred Rehab
02.2014 - 09.2014
Cashier/Server
Zoës Kitchen
06.2013 - 01.2014
General Studies
Grayson College
High School Diploma - undefined
Trinity High School
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