Elizabeth Worthy

Accomplished and adaptable professional with over 10 years of experience leading customer-facing operations in fast-paced, high-pressure environments. Demonstrated expertise in strategic problem-solving, team development, and consistently delivering exceptional guest experiences. Proven ability to effectively lead cross-functional teams, manage complex workflows, and foster positive engagement among diverse stakeholders. Highly organized and proactive with a passion for storytelling, live entertainment, and creating impactful brand experiences. Seeking to leverage a strong service leadership background into a creative, content-driven role within the entertainment industry.

• Led teams of 20+ dealers and support staff in a fast-paced casino environment, ensuring seamless operations and guest satisfaction during high-traffic events.
• Improved guest retention by cultivating memorable one-on-one interactions and personalized experiences—resulting in a consistent return clientele.
• Shadowed/Trained over 20 new employees, using personalized coaching methods that increased new hire retention and team morale.
• Maintained a 100% compliance rate with regulatory and procedural policies while managing live casino floors.
• Recognized as Employee of the Month at WinStar (Nov 2023) for exceptional leadership and creative problem solving under pressure.
• Collaborated with merchandising teams to enhance retail displays, boosting boutique traffic and product engagement.
• Handled live-event crises calmly and effectively, transforming potentially negative guest experiences into brand-building moments.

• Strategic Problem Solving and Decision Making
• Team Leadership, Coaching, and Staff Development
• Guest Experience Strategy and Execution
• Live Event Operations and Audience Engagement
• Conflict Resolution and Risk Management
• Regulatory and Policy Compliance
• Cross-Functional Communication and Collaboration
• Creative Thinking and Narrative Engagement
• Operational Efficiency and Adaptability
• Multitasking in High-Volume Environments

• Table Games Floor Supervisor, WinStar World Casino and Resort, Thackerville, OK, 12/01/23, Present, Lead and manage the execution of live gaming events across multiple tables, ensuring consistency, compliance, and exceptional guest satisfaction., Provide hands-on coaching and training to dealers, optimizing performance, customer engagement, and procedural adherence., Monitor live play for integrity, accuracy, and efficiency while maintaining a safe, welcoming environment for both guests and staff., Collaborate with surveillance and compliance teams to uphold operational standards and resolve potential issues swiftly.
• Table Games Dealer, WinStar World Casino and Resort, Thackerville, OK, 03/01/21, 12/01/23, Facilitated engaging and professional game experiences for guests, balancing high-speed performance with personalized service., Educated patrons on rules and etiquette, contributing to improved guest confidence, entertainment value, and brand loyalty., Maintained complete awareness of security and compliance procedures to prevent fraud and ensure ethical gameplay., Built rapport with regular guests and contributed to a consistent return customer base through exceptional interpersonal skills.
• Retail Associate, WinStar Boutique, Thackerville, OK, 08/01/20, 03/01/21, Collaborated with merchandising team to design compelling product displays that aligned with brand identity and seasonal promotions., Delivered tailored customer experiences through product knowledge, responsiveness, and relationship-building., Assisted in inventory control, restocking processes, and promotional rollouts to support business goals and customer satisfaction.

• Employee of the Month, WinStar World Casino, 11/01/23
• President’s Service Award, Student Government Association – Grayson College, 2018
• Exceptional Customer Service Certificates, 06/01/15
• Exceptional Customer Service Certificates, 07/01/15