Elizabeth Young
Granite City,IL
Summary
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Manager
Dynamic Tree Services and Home Improvement
Granite City
09.2014 - 03.2022
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
Personal Assistant
Department of Rehabilitation Services
Granite City, Illinois
05.2008 - 09.2014
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Submitted reports to and reviewed reports with supervisor.
- Documented key information from each service visit into detailed reports.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Made travel arrangements for employee trips and conferences.
- Screened telephone calls and inquiries and directed as appropriate.
- Proofread documents for accuracy prior to submission to the executive team.
Customer Service Representative
Citibank
Alton , IL
06.2002 - 05.2008
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Surpassed sales goals through implementation of successful marketing strategies.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Machine Operator
Nancy Anne Bakery
St.Louis, IL
08.1998 - 10.2002
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
Education
High School Diploma -
Granite City High School
Granite City, Illinois08-1997
Some College (No Degree) -
SWIC
Granite City, ILSkills
- Marketing
- Customer relationship management (CRM)
- Expense tracking
- Customer service
- Disciplinary techniques
- Recruiting and interviewing
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Team leadership
- Risk management
- Skype
Timeline
Manager
Dynamic Tree Services and Home Improvement
09.2014 - 03.2022
Personal Assistant
Department of Rehabilitation Services
05.2008 - 09.2014
Customer Service Representative
Citibank
06.2002 - 05.2008
Machine Operator
Nancy Anne Bakery
08.1998 - 10.2002
High School Diploma -
Granite City High School
Some College (No Degree) -
SWIC