Elizabeth Young
Granite City,IL
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Citibank
Alton Il
04.2001 - 07.2003
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty through development of tailored discount strategies.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
Machine Operator
Nancyann Bakery
8590 Page Ave Saint Louis MO 63114
07.1997 - 07.2003
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Adhered to company and OSHA safety standards.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Managed and monitored processes and machine systems by observing readings on control boards.
Personal Assistant
Department of Rehabilitation
Granite City, IL
03.2005 - Current
Timeline
Personal Assistant
Department of Rehabilitation
03.2005 - Current
Customer Service Representative
Citibank
04.2001 - 07.2003
Machine Operator
Nancyann Bakery
07.1997 - 07.2003