Elizabeth Zanoni
Greendale
Summary
Dedicated customer service professional with experience in handling customer interactions and providing productive solutions. Strong skill set in conflict resolution, communication, and problem-solving. Committed to ensuring customer satisfaction and loyalty. Excels as an effective team collaborator and adaptable to changing needs. Always remains focused on achieving company results through efficient and empathetic service.
Overview
9
9
years of professional experience
Work History
Receptionist/Certified Laser Technician
OrthoLazer
11.2024 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Communicate with clients over the phone to confirm appointment and direct customers to the correct offices.
- Handle payment transactions and maintain sales and payment records accurately.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Perform laser procedures and educate clients on procedure, proper post-treatment care, and maintenance routines.
- Sell products and additional services while rendering treatments to cross-promote other areas of practice.
Server
First Watch(Current)/ Mason Street Grill(End 2024)
01.2023 - Current
- Provide exceptional customer service
- Prepare and maintain clean/tidy environment, set tables, greet/seat customers
- Receive, ring in, and deliver food/drink orders on time and accurately
- Collect and process payments
Laborer/Clerical
X-Per-T's Services
01.2016 - Current
- Provide clerical support to improve office environment and enhance productivity
- Answer general questions and direct to appropriate locations
- Perform physical labor as a landscaper
Banquet Server
The Journeyman
01.2023 - 12.2023
- Provided continuous courteous service in a timely manner to all guests
- Prepared banquet rooms, served banquet events, maintained a neat and clean environment
- Appropriately accommodated all guests requests
- Responsible for taking guests in room dining orders and delivering in a timely and respectful manner
Certified Nursing Assistant
Brookdale Senior Living
01.2020 - 12.2021
- Assisted patients with all activities of daily living
- Took patients vitals
- Kept patients living environments safe, clean, and organized
Education
Bachelor of Science - General Studies
University of Wisconsin-La Crosse
01.2022
University of Nevada, Las Vegas
01.2022
Skills
- Customer/Client relations
- Verbal and written communication
- Punctual
- Adaptable
- Organization and time management
- Problem-solving
- Documentation and technical knowledge
- Data entry
Timeline
Receptionist/Certified Laser Technician
OrthoLazer
11.2024 - Current
Server
First Watch(Current)/ Mason Street Grill(End 2024)
01.2023 - Current
Banquet Server
The Journeyman
01.2023 - 12.2023
Certified Nursing Assistant
Brookdale Senior Living
01.2020 - 12.2021
Laborer/Clerical
X-Per-T's Services
01.2016 - Current
University of Nevada, Las Vegas
Bachelor of Science - General Studies
University of Wisconsin-La Crosse
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