Elizabeth Zarate
Sartell,MN
Summary
Experienced bartender and shift manager providing fast and high quality service in the busiest restaurant in Saint Cloud, Texas Roadhouse. Able to handle fast paced environments and provide personalized individual needs of more than 70+ customers per night. While being also experienced as a behavioral health technician and slowing down to focus and implementing specialized techniques for individuals with developmental, emotional, and intellectual disabilities.
Overview
4
4
years of professional experience
Work History
Server/Bartender/Shift Manager
Texas Roadhouse
06.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Behavior Health Technician
Saint Cloud Hospital
06.2023 - 11.2023
- Improved patient outcomes by implementing evidence-based behavioral modification techniques.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Redirected disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Collaborated with others to create individualized care plans for each patient.
Education
Bachelor of Elective Studies -
Saint Cloud State University
Saint Cloud, MN12.2023
Minor - Psychology
Saint Cloud State University
Saint Cloud, MN12.2023
Skills
- Guest Engagement
- Exceptional Customer Service
- Sales Techniques
- Effective Communication
Accomplishments
Trainer of the year
Timeline
Behavior Health Technician
Saint Cloud Hospital
06.2023 - 11.2023
Server/Bartender/Shift Manager
Texas Roadhouse
06.2020 - Current
Bachelor of Elective Studies -
Saint Cloud State University
Minor - Psychology
Saint Cloud State University