Elizabeth Zentgraf
Halethorpe,MD
Summary
Seasoned Hostess Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure guest satisfaction and team cohesion. Committed to leveraging these abilities to contribute positively to any hospitality setting.
Overview
4
4
years of professional experience
Work History
Hostess Manager
Texas Roadhouse
Colombia , MD
08.2021 - Current
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Managed hostess team to ensure excellent customer service and satisfaction.
- Trained new staff on greeting procedures and reservation management systems.
- Resolved guest issues promptly, maintaining a positive dining atmosphere.
- Collaborated with managers from other departments to coordinate large parties or events.
Host
Texas Roadhouse
Columbia, MD
08.2021 - Current
- Welcomed guests and managed seating arrangements efficiently.
- Assisted servers by communicating guest needs and special requests.
- Coordinated waitlists and ensured timely table turnovers.
- Trained new hosts on company procedures and customer service standards.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Washington Academy And High School
Princess Anne, MD06-2022
High School Diploma -
Somerset Technical High School
Princess Anne, MD06-2022
Skills
- Guest flow optimization
- Reservation management
- Customer satisfaction
- Staff training
- Conflict resolution
- Event coordination
- Leadership skills
Affiliations
- i enjoy things like working on my 92 s10
- i like photography
Timeline
Hostess Manager
Texas Roadhouse
08.2021 - Current
Host
Texas Roadhouse
08.2021 - Current
High School Diploma -
Washington Academy And High School
High School Diploma -
Somerset Technical High School