Elizabeth Zepeda

• Responded to customer requests for products, services and company information.
• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.

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• Scheduled appointments, court appearances and depositions for busy law firm.
• Completed document revisions, court document filings, and client billing.
• Interviewed and prepared intake sheets for clients in Spanish and English.
• Screened telephone calls and forwarded to appropriate departments.

• Assisted sales team with completing customer transactions and managing issues.
• Trained new associates in successful sales and performance strategies.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.