Elizabeth Zilke
Painesville
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Dental Assistant
The Center for Periodontal Health and Implants
Willoughby, OH
05.2025 - Current
- Assisted in patient preparation and education for periodontal procedures.
- Managed appointment scheduling and maintained accurate patient records.
- Operated dental radiography equipment to capture diagnostic images.
- Sterilized instruments and maintained compliance with infection control protocols.
- Supported the dentist during surgical procedures, ensuring smooth workflows.
Endodontic Dental Assistant
Dr. Gregory Myers DDS
Solon, OH
03.2025 - 05.2025
- Assisted in endodontic procedures by preparing instruments and ensuring a sterile environment.
- Supported patient comfort through effective communication and reassurance during treatments.
- Maintained accurate patient records and updated treatment plans within electronic health record systems.
- Collaborated with dental team to optimize workflow and enhance patient care efficiency.
Dental Assistant
Kirtland Dental
Kirtland, OH
02.2025 - 03.2025
- Collaborated with team members to improve patient care processes and efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided compassionate patient support, addressing concerns and enhancing comfort levels.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Endodontic Dental Assistant
Tessaro Endodontic Group
Mentor, OH
08.2022 - 08.2024
- Educated patients on post-treatment care and preventive measures for oral health maintenance.
- Managed inventory of dental supplies, ensuring availability for seamless operations during procedures.
- Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
- Streamlined appointment scheduling processes to improve clinic productivity and patient satisfaction.
Front Office Coordinator/Dental Assistant
Center Street Dental
Chardon, OH
04.2021 - 08.2022
- Coordinated patient scheduling and managed appointment confirmations to optimize office workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined information access.
- Facilitated effective communication between dental staff and patients, enhancing service delivery and satisfaction.
- Processed insurance claims and verified coverage, ensuring compliance with policies and reducing payment delays.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Office Coordinator/Dental Assistant
Petti Dentistry
Wickliffe, OH
2019 - 2020
- Coordinated scheduling for patient appointments, optimizing daily operations and enhancing patient flow.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Assisted with front desk duties, providing exceptional customer service to patients and visitors.
- Prepared patient records using electronic health record systems, facilitating accurate documentation and retrieval.
Dealer Service Representative
Stahls Transfer Express
Mentor, OH
2013 - 2018
- Provided support for customer inquiries regarding product specifications and order status.
- Assisted in processing orders efficiently to ensure timely delivery for clients.
- Executed daily administrative tasks, ensuring streamlined operations within the service department.
- Handled escalated issues from customers with professionalism and empathy, ultimately retaining their business as loyal clients even after initial dissatisfaction was addressed.
- Answered and directed phone calls and liaised with customers in person.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
Education
Dental Assistant - Dental
Cleveland Institute of Dental-Medical Assistants
Mentor, OH2007
High School Diploma -
Madison High School
Madison, OH2006
Skills
- Customer Service
- Billing
- Typing 50 WPM
- Dental radiography
- Eaglesoft, Dentrix, TDO, Practice Works
- Treatment room setup
- Electronic charting
- Equipment sterilization
- Patient scheduling
- Cross-training capabilities
- Problem Solving
- Accounts Receivable and Payable
- Insurance Verification
Certification
X-ray Certification
CPR Certified
Timeline
Dental Assistant
The Center for Periodontal Health and Implants
05.2025 - Current
Endodontic Dental Assistant
Dr. Gregory Myers DDS
03.2025 - 05.2025
Dental Assistant
Kirtland Dental
02.2025 - 03.2025
Endodontic Dental Assistant
Tessaro Endodontic Group
08.2022 - 08.2024
Front Office Coordinator/Dental Assistant
Center Street Dental
04.2021 - 08.2022
Office Coordinator/Dental Assistant
Petti Dentistry
2019 - 2020
Dealer Service Representative
Stahls Transfer Express
2013 - 2018
Dental Assistant - Dental
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
Madison High School