Elizabeth Zooner
McKees Rocks,PA
Summary
Dynamic leader with proven expertise in operational efficiency and team motivation, honed at Mac.bid. Excelled in conflict resolution and performance management, fostering a professional and safe environment. Achieved significant targets by empowering employees, demonstrating adaptability and reliability. Skilled in staff education and training, driving company success through enhanced employee engagement and customer service excellence.
Overview
3
3
years of professional experience
Work History
Scan Team Lead
Mac.bid
01.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Interviewed and hired employees
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Removal Team Lead
Mac.bid
08.2023 - 01.2024
- Worked different stations to provide optimal coverage and meet needs during busy periods.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintained excellent customer service and positive attitude.
- Assisted and motivated associates to deliver excellent customer service daily.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reviewed customer feedback to determine strategies for improving customer service.
Scanner & Putaway
Mac.bid
03.2022 - 08.2023
- Gathered, sorted and scanned items to enter into online auction.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and changes within the company.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Education
GED -
Highlands High School
1500 Pacific Ave, Natrona Heights, PA 1506506-2021
Skills
- Work assignment delegation
- Team motivation
- Experience in leadership
- Reliability
- Adaptability
- Time management abilities
- Performance Management
- Operational Efficiency
- Conflict Resolution
- Safety
- Staff education and training
Timeline
Scan Team Lead
Mac.bid
01.2024 - Current
Removal Team Lead
Mac.bid
08.2023 - 01.2024
Scanner & Putaway
Mac.bid
03.2022 - 08.2023
GED -
Highlands High School
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