Fantasia Waiters
Gaffney,SC
Summary
Strong leader and problem-solver dedicated to running a warehouse and helping team leads run their department successfully and effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
MAC.BID
04.2024 - Current
- Work with General Manager to effectively manage all aspects of the warehouse, departments, and personnel for the location
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Trained and guided team leads to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Lead
M@C Discount
10.2023 - 04.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and covered wherever when short on employees.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different positions to provide optimal coverage and meet production goals.
Scanner
MAC.BID
06.2023 - 04.2024
- Scan items quickly and thoroughly into the system to create online auction listings
- Search products online
- Screenshot and crop photos for online listings
- Correct and complete information for each item
- Responsible for meeting quantity and quality goals
Customer Service Lead
Food Lion
11.2022 - 02.2023
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
Electric Pallet Jack Operator
Advance Auto Parts
10.2021 - 08.2022
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Education
High school diploma -
Crest High School
06-2018
Licensed in Esthetician -
Cleveland Community College
05-2023
Skills
- Team leadership strength
- Time management
- Problem-solving
- Customer service
- Work assignment delegation
- Performance improvement
- Adaptability
- Communication skills
- Decision-making
- Reliability
- Attention to detail
- Organizational skills
Certification
- Esthetician License
- Silver in Work keys
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant General Manager
MAC.BID
04.2024 - Current
Team Lead
M@C Discount
10.2023 - 04.2024
Scanner
MAC.BID
06.2023 - 04.2024
Customer Service Lead
Food Lion
11.2022 - 02.2023
Electric Pallet Jack Operator
Advance Auto Parts
10.2021 - 08.2022
- Esthetician License
- Silver in Work keys
High school diploma -
Crest High School
Licensed in Esthetician -
Cleveland Community College
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