Elizabeth Zuniga
Fresno,CA
Summary
Proven to enhance department efficiency by developing new scheduling protocols at Saint Agnes Medical Center, I excel in schedule management and critical thinking. Leveraging computer skills and a strong work ethic, I've improved patient experience and fostered teamwork, demonstrating a significant impact on operational success without exceeding a numerical reference. Dedicated to offering exceptional assistance to team members and patients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Cardiovascular Scheduler
Saint Agnes Medical Center
04.2023 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Created and maintained databases to track and record our Cath Lab data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Event Coordinator
Chuck’s BBQ
01.2011 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Maximized aircraft turnaround time by coordinating timely fueling, catering, and cleaning services.
- Oversaw catering events from preparation through execution, ensuring guest satisfaction with the provided cuisine.
Receptionist/Scheduler
Fresno Smile Makeovers, Sam Namdarian Dmd
08.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Surgery Scheduler
CVC Heart Center
11.2018 - 08.2022
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high-volume call center, prioritizing tasks and ensuring prompt assistance for patients.
Supervisor
Sequoia Sandwich Company
01.2016 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
- Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Sales Associate
Charlotte Russe
10.2013 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista
Starbucks
08.2011 - 10.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Clovis East High School
Clovis, CA06.2011
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Schedule Management
- Problem-Solving
- Telephone Etiquette
- Medical Terminology
- Call Management
- Patient Scheduling
Timeline
Cardiovascular Scheduler
Saint Agnes Medical Center
04.2023 - Current
Receptionist/Scheduler
Fresno Smile Makeovers, Sam Namdarian Dmd
08.2022 - 04.2023
Surgery Scheduler
CVC Heart Center
11.2018 - 08.2022
Supervisor
Sequoia Sandwich Company
01.2016 - 11.2018
Sales Associate
Charlotte Russe
10.2013 - 06.2016
Barista
Starbucks
08.2011 - 10.2014
Event Coordinator
Chuck’s BBQ
01.2011 - Current
High School Diploma -
Clovis East High School