Elizabeth A. Diaz
Chicago,IL
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. I lead through empowerment to help the leaders and team to have ownership to make decisions and contribute their skills and idea.
Overview
28
28
years of professional experience
Work History
ETL-GM&Food Sales
Target
Chicago
06.2022 - 05.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw daily store operations to ensure smooth functioning.
- Managed staff scheduling and performance evaluations for team effectiveness.
Inbound-TL
Target
Chicago
03.2017 - 06.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
ETL-FLOW&LOGISTICS
Target
Rosemont
06.2006 - 06.2009
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw daily store operations to ensure smooth functioning.
- Managed staff scheduling and performance evaluations for team effectiveness.
- Transitioned the flow process from overnight to early morning 4am process.
ETL-FLOW&LOGISTICS
Target
Norridge
04.2004 - 05.2006
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw daily store operations to ensure smooth functioning.
- Managed staff scheduling and performance evaluations for team effectiveness.
- Transitioned the flow process from overnight to early morning 4am process.
- Part of the ETL's team to coordinated and direct the opening of the new store T1888 at Norridge IL.
ETL-FLOW&LOGISICS
Target
Niles
02.2002 - 04.2004
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw daily store operations to ensure smooth functioning.
- Managed staff scheduling and performance evaluations for team effectiveness.
ETL-SPECIALTY SALES
Target
Niles
09.2001 - 02.2002
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw daily store operations to ensure smooth functioning.
- Managed staff scheduling and performance evaluations for team effectiveness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
ETL-GM&SPECIALTY SALES
Target
Evanston
08.2000 - 09.2001
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw daily store operations to ensure smooth functioning.
- Managed staff scheduling and performance evaluations for team effectiveness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Analyzed sales data to identify trends and drive operational improvements.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Service&Engagement TL
Target
Niles
07.1997 - 05.2000
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Lake View High School
4015 N. Ashland Ave. Chicago IL.06-1990
Skills
- Budget management
- Staff scheduling
- Inventory control
- Process analysis
- Sales coordination
- Customer relationship management
- Team leadership
- Strategic planning
- Problem solving
- Effective communication
- Employee training
- Time management
- Leadership
- Leadership and team building
- Performance improvement
- Team training and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchLanguages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
ETL-GM&Food Sales
Target
06.2022 - 05.2025
Inbound-TL
Target
03.2017 - 06.2022
ETL-FLOW&LOGISTICS
Target
06.2006 - 06.2009
ETL-FLOW&LOGISTICS
Target
04.2004 - 05.2006
ETL-FLOW&LOGISICS
Target
02.2002 - 04.2004
ETL-SPECIALTY SALES
Target
09.2001 - 02.2002
ETL-GM&SPECIALTY SALES
Target
08.2000 - 09.2001
Service&Engagement TL
Target
07.1997 - 05.2000
High School Diploma -
Lake View High School
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