ELIZABETH A. JACKSON
Alpine,CA
Summary
Over 25 years of experience in administrative services and continuous quality improvement. Dedicated business professional delivering exceptional performance and making valuable contributions to the success of social services. Strong in effective written and verbal communication, policy compliance, staff training, and fostering relationships with community partners. Consistently recognized for excellence in these areas. Committed to utilizing expertise to drive positive outcomes.
Overview
24
24
years of professional experience
Work History
Lead Reporting Coordinator
Public Consulting Group, Inc.
04.2023 - 09.2024
- Responsible for completing two Project objective reports for each monthly reporting cycle; each cycle being comprised of over 500 cases to review
- Reported both objective reports timely and accurately
- Utilized the State of California data platform, CalSAWS, in conjunction with the company platform, WAVE, to insure accurate data reporting
- Used many facets of MS Excel to organize, analyze and present data to multiple departments within the Project
- Entered data, generated reports, and produced tracking documents
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Project Manager
A Better Life Together, Inc.
05.2019 - 04.2023
- Wrote, reviewed, and recommended grants directly to the CEO
- Developed and implemented long-range plans for development of community outreach
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
- Developed and conducted community workshops and presentations to promote the B.R.I.D.G.E (Building Resources in Diverse Groups Everywhere) Project services to over 10,000 community members
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Educated community members regarding resources and San Diego Regional Center system by using excellent communication and diplomacy skills
Outreach & Admissions Consultant
ParadigmWorks Group, Inc.
04.2018 - 05.2018
- Facilitated the complex transfer of property inventory of 800-acre Gary Job Corps Center for the new federal contractor
- Conducted on-site inspections of Outreach, Admissions and Career Transition Services (OA/CTS) field offices located in San Marcos, San Antonio, Austin and Houston
- Conducted formal interviews for transitioning Admissions Counselors and Career Transition Specialists
- Managed risks associated with transitions, implementing mitigation strategies when necessary
- Identified areas of improvement in existing transition processes, implementing changes to enhance overall effectiveness
- Compiled quantitative and qualitative performance data for incoming Project Director and company president to help assess needs of new OA/CTS Contract
Quality Assurance Coordinator
Cornerstone Solutions, Inc.
11.2008 - 10.2017
- Processed and reviewed over 3,000 applications per year submitted by large team of recruiters
- Served as contract liaison and point of contact with various federal contractors regarding application processing for student enrollment
- Facilitated monthly meetings between Admissions Department, Records Department and Career Technical Training (CTT) Manager to ensure timely sharing of CTT slot availability at the Job Corps Center
- Provided training to all admissions staff to ensure accurate completion of admissions forms
- Streamlined the newly implemented electronic folder (e-folder) application procedure which transformed the system into a more efficient and cost-effective process
- Produced reports regarding non-conformance of processes, root cause analyses and quality trends resulting in a contract-wide continuous quality improvement system
- Reviewed and updated standard operating procedures regarding quality assurance for Contract
- Implemented processes and procedures to verify data integrity and accuracy
- Monitored contract compliance and deliveries of performance as required by Cornerstone corporate, the Regional Office of Job Corps, the National Office of Job Corps and other applicable mandates
Quality Assurance Specialist
DESI, Inc.
04.2003 - 10.2008
- Hired immediately by DESI when Del-Jen, Inc when contract ended
- Reviewed and assigned over 5,000 student applications for Job Corps Centers in Idaho, Oregon and Washington
- Developed and conducted employee regulatory training
- Compiled and maintained regulatory documentation database to track enrollment application status
- Prepared QA evaluation reports and submitted them to management
- Managed major quality problems by implementing effective plans
- Transferred to San Diego and continued duties for entire California contract
Admissions Manager
Del Jen, Inc.
01.2001 - 03.2003
- Provided direct oversight of all operational and administrative functions
- Ensured integrity of all data by maintaining two separate databases: One for the U.S. Department of Labor, and the other an internal company database
- Arranged assignment of over 2,000 students in Washington State and Idaho to Job Corps Centers in the Region
- Provided quality control of all applications and reports and maintained liaison contact with five Job Corps Centers in two states
- Compiled weekly reports for Project Director, Corporate and Department of Labor and acted as liaison between Corporate and Regional Office of Job Corps
- Conducted staff training and professional development
Education
Bachelor of Arts Degree - English
San Diego State University
San Diego, CA05.1993
Skills
- Information gathering and analysis
- Analytical and conceptual thinking
- Advanced problem solving
- Performance evaluations
- Written and verbal communication
- Grant review and recommendations
- Cultural awareness
- Collaboration
Timeline
Lead Reporting Coordinator
Public Consulting Group, Inc.
04.2023 - 09.2024
Project Manager
A Better Life Together, Inc.
05.2019 - 04.2023
Outreach & Admissions Consultant
ParadigmWorks Group, Inc.
04.2018 - 05.2018
Quality Assurance Coordinator
Cornerstone Solutions, Inc.
11.2008 - 10.2017
Quality Assurance Specialist
DESI, Inc.
04.2003 - 10.2008
Admissions Manager
Del Jen, Inc.
01.2001 - 03.2003
Bachelor of Arts Degree - English
San Diego State University
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