ELIZABETH A. O’Laughlin
Lincoln City,OR
Summary
Seeking a full-time position with a well-established company that will utilize my leadership skills, while giving me an opportunity to grow and advance.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Teller
Wells Fargo
Lincoln City, OR
07.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained cash drawer integrity by balancing and reconciling daily transactions.
- Provided exceptional customer service, resolving inquiries and fostering positive relationships.
- Collaborated with team members to streamline workflows, increasing overall productivity in branch operations.
- Assisted customers with account inquiries, resolving issues promptly and professionally with in my limits.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Lead Sales Supervisor
Coach
Lincoln City, OR, OR
10.2022 - 03.2024
- Directed and supervised day-to-day operations of the sales team.
- Provided leadership in developing customer relationships and ensuring customer satisfaction.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Monitored inventory levels and placed orders as needed.
- Conducted regular performance reviews with team members to assess progress towards goals.
- Resolved customer complaints in a professional manner.
- Implemented new processes and procedures to improve efficiency within the department.
- Developed incentive programs to motivate employees to reach their targets.
- Maintained up-to-date knowledge of products, pricing, promotions, competitors.
Assistant Manager
Carters Oshkosh
Lincoln City, OR
02.2019 - 07.2022
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Key Holder
Sunglass Hut
Koloa, HI
04.2018 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
Full Time Key Holder
Tori Richard
Koloa, HI
01.2017 - 04.2018
- Receiving and processing shipment
- Opening/Closing store to company standards
- Bringing a positive attitude and energy with great customer service.
Hostess
Tortilla Republic
Koloa, HI
01.2017 - 01.2018
- Answering phones/ help make reservations
- Welcome guest and help seat them to their needed, if needed
- Help servers with if needed.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Assistant Manager
Pac Sun
Lincoln City, OR
01.2015 - 01.2016
- Setting daily/weekly/monthly sales goals
- Scheduling associates and zoning them
- Processing shipment and merchandising product for optimum results.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Athlete(Cashier/Associate)
Nike
Lincoln City, OR
01.2014 - 01.2016
- Answering phones and doing phone orders
- Delivering customer service above and beyond what's required
- Selling product based on extensive knowledge about the product technology.
Education
Graduated -
Taft High School
Lincoln City, OR06.2014
Skills
- Taking phone orders
- Leadership
- Great work ethic
- Flexible in task abilities
- Taking initiative and managing time wisely
- Critical thinking and troubleshooting
- Building relationships with customers
- Keeping a safe and clean work environment
- Working efficiently
- Communicating well with coworkers
- Customer Service
- Retail/Sales
- Cash Handling/Register
- Keeping accurate inventory
- Shipping/Receiving/Stocking
- Getting orders packaged for customers
- Very detail oriented
- Organized
References
- Sabrina Blacketer Store Manger 541-996-4338
- Kirstyn Zeller Assistant Manager 541-994-4650
- Lake Hancock Banker 541-994-8163
- Andrea Cornejo Store Manger 541-921-3326
Timeline
Teller
Wells Fargo
07.2024 - Current
Lead Sales Supervisor
Coach
10.2022 - 03.2024
Assistant Manager
Carters Oshkosh
02.2019 - 07.2022
Key Holder
Sunglass Hut
04.2018 - 12.2018
Full Time Key Holder
Tori Richard
01.2017 - 04.2018
Hostess
Tortilla Republic
01.2017 - 01.2018
Assistant Manager
Pac Sun
01.2015 - 01.2016
Athlete(Cashier/Associate)
Nike
01.2014 - 01.2016
Graduated -
Taft High School