Elizabeth Ann Ball
Dayton
Summary
Customer Service Professional with a strong track record of high productivity and efficient task completion. Expertise in conflict resolution, data entry, and customer relationship management supports the delivery of exceptional customer experiences. Demonstrates excellent communication and problem-solving skills, fostering positive outcomes in diverse situations. Career aspirations include leveraging these competencies to enhance customer satisfaction in a dynamic environment.
Overview
13
13
years of professional experience
Work History
Customer Engagement Leader
Oregon Printing Communications
Dayton
11.2021 - 10.2023
- Elevated service quality by quickly resolving problems and offering effective recommendations.
- Enhanced product knowledge regularly to deliver optimal service.
- Suggested tailored solutions to optimize resolution outcomes and enhance customer experience.
Assistant to the President and CEO
Omega Community Development
Dayton
07.2019 - 03.2020
- Prepared agendas for weekly staff meetings held with the President and CEO.
- Executed research initiatives to support President and CEO's decision-making processes.
- Coordinated appointment logistics with external stakeholders including investors, partners, vendors, and customers.
Career Service Director
Central State Univeristy
Wilberforce
07.2010 - 05.2013
- Analyzed data related to employment trends among graduates of the institution.
- Developed internship opportunities in cooperation with faculty members that provided value to students and businesses.
- Created promotional content including brochures, flyers, newsletters, and webpages for career services programs.
Education
Master of Arts - Educational Leadership And Management
Wright State University
Dayton, OH06-2010
Bachelor of Science - Organizational Leadership
Wright State University
Dayton, OH06-2008
Skills
- Analytical Problem Solving
- Research and facts collecting
- User Experience Analysis
- Client Relationship Development
- Community outreach
- Experience in Nonprofit Organizations
Community Engagement & Volunteerism
Clothes That Work, The Red Cross, Scholars of H.O.P.E., and via the activities of international sorority, Delta Sigma Theta Sorority, Incorporated I invest my time monthly to serve within our community. Providing workforce development coaching, encouragement, giving blood, being a reading buddy and serving meals to others.
Witness at Monthly Homicide Prayer Vigils
Attend monthly prayer vigils to acknowledge and celebrate the lives of those killed due to homicide, in the Montgomery County.
References
References available upon request.
Timeline
Customer Engagement Leader
Oregon Printing Communications
11.2021 - 10.2023
Assistant to the President and CEO
Omega Community Development
07.2019 - 03.2020
Career Service Director
Central State Univeristy
07.2010 - 05.2013
Master of Arts - Educational Leadership And Management
Wright State University
Bachelor of Science - Organizational Leadership
Wright State University
Similar Profiles
Jeanette GiossiJeanette Giossi
Operations Supervisor at Emergency Communications of Southern OregonOperations Supervisor at Emergency Communications of Southern Oregon
Phillip KaszaPhillip Kasza
Printing Supervisor at Olmsted Printing / Master Printing GroupPrinting Supervisor at Olmsted Printing / Master Printing Group
GLENN M. FEESTGLENN M. FEEST
Fraud Investigator at State of Oregon - Oregon EmploymentFraud Investigator at State of Oregon - Oregon Employment
Sinai Payton-BellSinai Payton-Bell
Patient Care Technician at Premier HealthPatient Care Technician at Premier Health
Laura EsquivelLaura Esquivel
Digital Shopper at Walmart Inc.Digital Shopper at Walmart Inc.