Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic

Kenneth Johson

Experienced Retail Store Leader
Manassas,VA

Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Language
1
1
Certification
11
11
years of professional experience

Work History

Customer Engagement Leader

PetSmart, Inc.
Manassas, VA
01.2016 - Current
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Answered product questions and assisted customers in selection and checkout.
  • Conducted inventory analysis to determine optimal stock levels.
  • Trained and oriented associates to maximize team performance.

General Store Manager Trainee

Music Outlet, Inc.
Manassas, VA
02.2010 - 09.2015
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Maintained extensive knowledge of company products and services.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Education

GED -

Stonewall Jackson High School
Manassas, VA
01.2015 - 01.2015

Skills

    Bilingual

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Accomplishments

  • Customer Service - Earned highest marks for customer satisfaction, named employee of the month and recognized store-wide for exceptional customer service.

Software

Windows

Mac

SAP

POS

LINUX

Certification

Certified Forklift Operator

Interests

Software Development

Electronics Assembly

Timeline

Customer Engagement Leader

PetSmart, Inc.
01.2016 - Current

GED -

Stonewall Jackson High School
01.2015 - 01.2015

General Store Manager Trainee

Music Outlet, Inc.
02.2010 - 09.2015

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Kenneth JohsonExperienced Retail Store Leader