Elizabeth Ann Vela

• Delegated work to staff, setting priorities and goals.
• Enhanced customer satisfaction through the development of a customer service excellence program.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Conducted performance reviews for team members.
• Proposed or approved modifications to project plans.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Streamlined communication channels, improving information flow and decision-making speed.
• Implemented quality control measures to uphold company standards.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.

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• Coordinate and monitor operations work, and control activities to ensure efficient and effective use of resources.
• Manage work, orders, scheduling, and dispatching tasks to appropriate personnel.
• Analyze, prioritize, and process incoming service requests in a scientific manner based on urgency and resource availability.
• Maintain an accurate record of work, orders, progress, and completion status.
• Collaborate with various departments to facilitate communication and assure timely resolution of issues.
• Provide administrative support improvements and enhance operational efficiency

• Restocked surgical suites with appropriate supplies after each procedure is completed.
• Provided surgical support to help surgeon execute safe operations and procedures resulting in positive patient outcomes.
• Transported patients from pre-op area to operating room, and then back again post-operatively.

• Provided leadership during times of organizational change or crisis situations.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Reviewed completed work to verify consistency, quality, and conformance.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.