Elizabeth “Betsy” Sheridan
Lake Oswego,OR
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
25
25
years of professional experience
Work History
Front Server
Chop House at Wind Creek
Bethlehem, PA
04.2009 - 09.2023
- Carried out complete opening and closing duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, memorized ingredients, allergens and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals for my section and walk-in business.
- Efficiently processed card and cash payments.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Insurance Sales Producer
Allstate
01.2007 - 10.2008
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
Server
Cheesecake Factory
11.2005 - 01.2007
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Efficiently served in high volume, fast paced environment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Walter Mitty’s Restaurant
03.1999 - 11.2005
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
High School Diploma -
Freedom High School
Bethlehem, PASkills
- Meticulous attention to detail
- Highly organized
- Articulate
- Courteous phone manners
- Workflow coordination
- Customer service and rapport
- High volume, high pressure, multi-million dollar restaurant experience
- Dozens of high praise reviews on OpenTable
- Wine and Spirits knowledge for recommendations and pairings
Timeline
Front Server
Chop House at Wind Creek
04.2009 - 09.2023
Insurance Sales Producer
Allstate
01.2007 - 10.2008
Server
Cheesecake Factory
11.2005 - 01.2007
Bartender
Walter Mitty’s Restaurant
03.1999 - 11.2005
High School Diploma -
Freedom High School
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