Elizabeth Diane Hinshaw
Soldotna,AK
Summary
To seek and maintain full-part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Comfortable working independently or with staff to maintain a professional work ethic completing the task.
Overview
26
26
years of professional experience
Work History
Business Owner Operator, Mugs Coffee
Owner Manager
08.2009 - 05.2011
- Monitored staff performance, providing final-say assessment over inquiries.
- Designed and adjusted work schedules to meet business demands.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Customer Service Representative- Driver
United Parcel Service, UPS
07.1989 - 07.2009
- Educated customers about billing, payment processing and support policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Agent
America West Airlines/America Airlines
02.1985 - 03.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitated communications through management of inbound and outbound customer calls.
Education
Business Administration
University of Alaska Anchorage
Anchorage, AKHigh School Diploma -
East High School
Anchorage, AK05.1971
Skills
- Business Planning
- Employee Training
- Cost Control and Budgeting
- Work Planning and Prioritization
- Verbal and Written Communication
- Decision Making
- Balanced Work Ethic
- Customer Needs Assessments
Additional Information
I previously volunteered at the Veterans Clinic in Kenai before the move to the new Soldotna clinic, answering phones, making appointments and providing clerical support. I'm currently helping and assisting individuals with sewing issues at J&H Sewing and Vacuum. I would like to go back to work to better use my knowledge and abilities in the workforce.
Timeline
Business Owner Operator, Mugs Coffee
Owner Manager
08.2009 - 05.2011
Customer Service Representative- Driver
United Parcel Service, UPS
07.1989 - 07.2009
Customer Service Agent
America West Airlines/America Airlines
02.1985 - 03.1998
Business Administration
University of Alaska Anchorage
High School Diploma -
East High School
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