Elizabeth E Billingsley

• Assisted in patient care, ensuring comfort during dental procedures.
• Prepared treatment rooms, instruments, and materials for efficient workflow.
• Educated patients on oral hygiene practices and post-treatment care.
• Managed patient records, ensuring accuracy and confidentiality compliance.
• Trained new staff on office protocols and best practices in pediatric dentistry.
• Implemented infection control procedures to maintain clinic safety standards.
• Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
• Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
• Optimized patient flow in the dental office by coordinating with front desk staff, dental hygienists, and dentists for seamless transitions between appointments.
• Sedation Dentistry
• CPR Certified
• Up to date with HIPPA and OSHA Regulations

• Managed scheduling and coordination of service appointments for optimal technician deployment.
• Managed financial transactions and reconciliations to ensure accuracy in accounts.
• Input vendor payments and updated accounts to reflect new balances.
• Managed correspondence through phone, email, and mail to ensure timely communication.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Ensured timely vendor payments by managing invoice processing and expense tracking systems.
• Processed high volumes of invoices and payments to ensure timely collections.
• Managed customer inquiries regarding billing and payment discrepancies effectively.
• Prepared vendor invoices and processed incoming payments.
• Managed payroll functions, ensuring accurate calculation and distribution of wages for all employees.

*Laid off due to Covid-19

• Oversaw daily operations, ensuring adherence to food safety and quality standards.
• Managed staff recruitment, training, and performance evaluations to enhance team productivity.
• Analyzed financial reports, identifying trends to inform strategic decision-making for profitability improvement.
• Enhanced guest experience through service excellence initiatives and regular feedback analysis.
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Carefully interviewed, selected, trained, and supervised staff.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Correctly calculated inventory and ordered appropriate supplies.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Ensured compliance with all health department regulations as well as company policies and procedures.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
• Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.

• Coordinated patient scheduling to optimize office workflow and reduce wait times.
• Managed patient records using dental software to ensure accuracy and confidentiality.
• Facilitated communication between patients and dental staff to enhance service quality.
• Educated patients on treatment plans and procedures, improving understanding and compliance.
• Streamlined intake processes, increasing efficiency in patient onboarding activities.
• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
• Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
• Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
• Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.

* Left due to large company layoff

• Computer knowledge
• Professional phone etiquette
• Excellent communication
• Strong product knowledge and understanding.
• Providing excellent customer service
• Math skills
• Problem solving
• Critical thinking
• Organization
• Time Management
• Self-Motivated
• Maintained and held accountable for the branch finances.
• Cash and check handling
• Show Room Sales
• Maintaining Inventory
• Responsible for customer accounts and transactions
• Accounts Receivable/Payable

• Maintained confidentiality of bank records and client information.
• Processed treasury, tax and loan payments.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Examined checks for identification and endorsement.
• Processed cash withdrawals.
• Balanced daily cash deposits and bank vault inventory with zero error rate.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Entered member transaction data into online banking software.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Served approximately 100+ customers each shift, remaining composed and professional even in high-stress situations.
• Verified amounts and integrity of every check or funds transfer.
• Adhered to financial services security and audit procedures.
• I was voted Teller of the year in 2012.