Elizabeth Fiona Darcy
Summary
Passionate about literature and the proper use of the English language, Articulate, well-read, and possesses expert writing skills. Quick leaner and able to adeptly navigate many platforms with ease.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
Darcy Agency, INC
06.2022 - Current
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Continuously updated industry knowledge through ongoing professional development activities, staying current on relevant trends and best practices.
Customer Service Manager
Jason Aldridge Agency
06.2021 - 06.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Education
Business
Truett McConnell University
Cleveland, GAHigh School Diploma -
Pioneer Christian Academy
Whites Creek05.1996
Skills
- Policy analysis
- Staff Development
- Underwriting knowledge
- Claims Management
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Strategic Decision-Making
Certification
- Licensed P&C Insurance Agent June 2021
- Licensed Life and Health Insurance Agent July 2021
Timeline
Insurance Agency Owner
Darcy Agency, INC
06.2022 - Current
Customer Service Manager
Jason Aldridge Agency
06.2021 - 06.2022
Business
Truett McConnell University
High School Diploma -
Pioneer Christian Academy
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