Miranda kay
West Palm Beach,FL
Summary
Results-driven professional with a background in insurance operations and team leadership. Known for strong communication, claims management, and customer-focused service. Experienced in improving workflows, supporting agent productivity, and building systems that support long-term business growth.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Insurance Agency Owner
Family First Life Tri-State
05.2017 - Current
- Directed insurance agency operations, aligning sales, service, and compliance workflows with business goals.
- Recruited and coached agents on life insurance products, client conversations, and sales techniques.
- Built referral and lead-generation pipelines to support consistent policy growth.
- Reviewed applications for accuracy, completeness, and underwriting readiness before submission.
- Implemented CRM processes to track prospects, follow-ups, and policy progress.
- Advised clients on coverage options, needs analysis, and policy selection.
- Monitored regulatory requirements and ensured documentation met insurance compliance standards.
- Strengthened agency performance by refining workflows, improving accountability, and supporting agent productivity.
VoIP Network Engineer
OOMA INC.
10.2025 - 07.2026
- Engineered VoIP network architecture supporting SIP trunking, call routing, and service reliability
- Configured and maintained session border controllers, PBX platforms, and voice gateways
- Troubleshot latency, jitter, and packet loss across WAN and LAN voice paths
- Monitored call quality, capacity, and alarm events using network management tools
- Collaborated with carriers and internal teams to resolve interoperability and provisioning issues
- Documented configurations, escalation procedures, and network standards for operational consistency
- Led deployments of voice services, firmware updates, and infrastructure upgrades
- Optimized QoS policies and routing plans to improve voice performance and availability
Education
Bachelor of Science - BSN
Chamberlain Univeristy
Miramar, FL09-2028
Associate of Applied Science - Information And Communication Technology
Keiser University
Fort Lauderdale, FL06-2024
Skills
- Claims processing
- Underwriting
- Policy analysis
- Policy underwriting
- Staff development
- Sales strategy
- Customer service
- Industry trends
- Relationship building
- Verbal and written communication
- Insurance product management
Accomplishments
- Supervised team of 1200 staff members remotely.
- Achieved new sale targets by introducing salesgocrm for automated tasks.
Certification
2-15 license # G062609 Life, Accident, health
0231 - In-Transit & Storage Personal Property Insurance Agent License # G062609
0251 - Home Warranty Agent License # G062609
0252 - Service Warranty Agent License # G062609
0253 - Automobile Warranty Agent License # G062609
A + cert
Notary license # HH-591487
Associate degree and license - Information and technology with a concentration in networking
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
VoIP Network Engineer
OOMA INC.
10.2025 - 07.2026
Insurance Agency Owner
Family First Life Tri-State
05.2017 - Current
Bachelor of Science - BSN
Chamberlain Univeristy
Associate of Applied Science - Information And Communication Technology
Keiser University