Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Work History
Insurance Agency Owner
3 Years 3 Months
Self-employeed | 05.2023 - Current
Managed daily operations, ensuring compliance with industry regulations and standards.
Streamlined policy administration processes to enhance efficiency and accuracy.
Cultivated strong client relationships through effective communication and follow-up strategies.
Developed comprehensive insurance solutions tailored to client needs.
Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
Sales Manager
5 Years 8 Months
Randy Wise Automotive Team | 09.2017 - 05.2023
Led a team of sales associates, providing mentorship and training to improve performance and customer engagement.
Developed and executed sales strategies to achieve revenue targets and enhance market presence.
Analyzed market trends to identify opportunities for growth and adjust sales tactics accordingly.
Implemented CRM systems to streamline sales processes and improve customer relationship management.
Facilitated regular sales meetings to review goals, share best practices, and foster a high-performance culture within the team.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Salesperson
4 Years 7 Months
Randy Wise Automotive Team | 02.2013 - 09.2017
Cultivated strong customer relationships, enhancing client satisfaction and loyalty.
Worked to build relationships with customers and built potential for additional sales.
Developed relationships with clients for increased loyalty and repeat business.
Boosted sales by consistently engaging with customers and addressing their needs effectively.
Engaged customers in social conversations to create pleasant and easy a shopping experience.
Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Salesperson
2 Years 8 Months
Szott Ford | 06.2010 - 02.2013
Expanded customer base through targeted prospecting and networking efforts.
Enhanced product knowledge by attending training sessions and staying current with industry trends.
Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Negotiated prices, terms of sales and service agreements.
Education
High School Diploma
Grand Blanc High School | Grand Blanc, MI | 05.1997
Skills
Claims management
Underwriting
Service quality assurance
Claims processing
Risk assessment
Policy development
Insurance operations
Partnership development
Negotiation
Relationship building
Certification
Licensed P/C
Licensed Life
Interests
Team Sports
I participate in various sports activities for physical activity
camaraderie
and personal growth.
Passionate about balancing physical health with mental and emotional wellness.