Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malik Green

Des Moines

Summary

Insurance professional with proven track record in agency management and client acquisition. Expertise in strategic planning and business growth. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in delivering top-notch service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Agency Owner

Self Employed Services
05.2024 - Current
  • Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
  • Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
  • Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
  • Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.

Program Manager

Balance Autism
10.2023 - 05.2024
  • Responsibilities are performed personally and implemented alongside Program Coordinators to direct care staff to ensure appropriate programming for persons served
  • Assures proper training and ongoing education for Adult Autism Associate staff for all current and future person served
  • Provides information to Manager and Director to ensure effective and appropriate budgeting for Adult Services operations
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.

Team Lead

Crest Services
03.2022 - 10.2023
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.

Sales Associate Manager

US Cellular
10.2020 - 03.2022
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.

Teller

Veridian Credit Union
05.2017 - 10.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Bachelor of Arts - Business Management

Wartburg College
Waverly, IA
05-2017

Skills

  • Policy analysis
  • Staff development
  • Claims management
  • Underwriting
  • Verbal and written communication
  • Relationship building
  • Project estimating
  • Strategic planning
  • Project management
  • Business management
  • Financial management
  • Marketing

Certification

  • Google Project Management, Professional Certificate – Coursera and Google.
  • Life and Health Insurance License - Iowa Department of Insurance.
  • Property and Casualty License - Iowa Department of Insurance.

Timeline

Insurance Agency Owner

Self Employed Services
05.2024 - Current

Program Manager

Balance Autism
10.2023 - 05.2024

Team Lead

Crest Services
03.2022 - 10.2023

Sales Associate Manager

US Cellular
10.2020 - 03.2022

Teller

Veridian Credit Union
05.2017 - 10.2020

Bachelor of Arts - Business Management

Wartburg College
Malik Green