Patient Access Coordinator with 3 years experience successfully maintaining patient records, insurance, scheduling and communication with a diverse population of staff and patients. Previous experience includes 2 years as a Medical Billing Specialist, in the Medicare Denial Dept, researching payments from insurance companies and 12 years at Blue Advantage as a claims processor.
Hi, I’m
ELIZABETH "JENNY" WIENS
LITTLE ROCK,AR
Summary
Overview
5
years of professional experience
Work History
UAMSLittle Rock, AR
Patient Access Coordinator
03.2017 - Current
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Kept current with literature and felid advancements to advocate to and for patients.
- Maintained open communication with providers, nurses and various staff while communicating with patients regarding appointments, insurance, addressing the patients needs and referring them to the correct person or department.
Education
ASU Beebe, AR
No Degree from General Studies
University Overview
Skills
- Building Rapport and Credibility
- Registration and Admissions
- Insurance Company Knowledge
- Calm and Effective Under Pressure
- Providing Information and Resources
- Administrative and Office Support
- Customer Satisfaction
- Patient Identification
- Communicating to Patients and Families
- Caring and Empathetic
- Resolving Problems
- Gathering Information From Patients
Additional Information
Additional Information
I am energetic, compassionate and empathetic. Working as a team member is fulfilling, when we can all learn and grow, through our communication and working through issues. Our patients and staff well being is very important to me.
Timeline
Patient Access Coordinator
UAMS
03.2017 - Current
ASU
No Degree from General Studies
Similar Profiles
Caitlin KirbyCaitlin Kirby
Patient Representative at UAMSPatient Representative at UAMS
Sandra MillerSandra Miller
Inpatient Staff Pharmacist at UAMSInpatient Staff Pharmacist at UAMS
Chandra LewisChandra Lewis
RN at UAMSRN at UAMS
Kaylee EiflingKaylee Eifling
Dental Hygiene Student at UAMSDental Hygiene Student at UAMS
Austin CroffordAustin Crofford
Consultant at Mens WearhouseConsultant at Mens Wearhouse