MELISSA TINGLEY
Erie,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
PATIENT ACCESS COORDINATOR
Allegheny Health Network
Erie, United States
01.2017 - Current
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Optical Assistant
DR. JILL CUTHBERTSON
Erie, PA
08.2014 - 07.2016
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Collaborated with optometry staff to reach individual and team goals.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Identified issues during preliminary exam and addressed concerns with physician.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Conducted binocular disparity tests to assess depth perception.
Optical Assistant
SHAWNEE OPTICAL
Erie, PA
05.2010 - 05.2014
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Identified issues during preliminary exam and addressed concerns with physician.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Conducted binocular disparity tests to assess depth perception.
Education
CERTIFICATE oF COMPLETION -
Great Lakes Institute of Technology
Erie, PA05.2010
Skills
- Patient Needs Assessment and Referral
- Patient Confidentiality and Data Security
- Verbal and Written Communication
- Calm and Effective Under Pressure
- Helpful and Service-Oriented
- Explaining Policy and Procedures
- Caring and Empathetic
- Registration and Scheduling
- Resolving Problems
- Building Rapport and Credibility
- Providing Information and Resources
- Medical Terminology
- Punctual and Hardworking
- Comfort with Technology and Databases
- Patient Registration
Timeline
PATIENT ACCESS COORDINATOR
Allegheny Health Network
01.2017 - Current
Optical Assistant
DR. JILL CUTHBERTSON
08.2014 - 07.2016
Optical Assistant
SHAWNEE OPTICAL
05.2010 - 05.2014
CERTIFICATE oF COMPLETION -
Great Lakes Institute of Technology
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