Elizabeth (Libby) Ceballos
Medical Management/Front Office
Flagstaff,AZ
Summary
Detail-oriented professional with strong communication, interpersonal, and creative thinking skills, dedicated to leveraging these abilities to contribute effectively to organizational success. Recognized for a strong work ethic and reliability, consistently praised by peers for a commitment to excellence. Eager to support company objectives and drive success through innovative solutions and collaborative teamwork. Prepared to make a meaningful impact in a dynamic environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Representative
Northern Arizona Orthopedics-The Core Institute
Flagstaff,
02.2025 - Current
- Open Office
- Check patients in and out.
- Prepare messages to supervisor, medical assistants and other internal staff for effective communication regarding patient care, medical records, urgent ortho.
- Enter demographic information, scanned ID/Insurance cards accurately.
- Collect Co-payments, balance due during check in process. -Rescheduled patients.
- Prepared charts for pain clinic . -Maintained confidentiality and followed all HIPPA guidelines.
- Help train new staff.
Outpatient Front Office Supervisor
Elevation Surgery Center-The Core Institute
Flagstaff, AZ
02.2023 - 02.2025
- Supervised front office operations, ensuring seamless patient check-in and check-out processes.
- Supervised and trained and guided new staff on patient service protocols and efficiency for best practices. Responded quickly to questions to improve understanding of job responsibilities.
- Ensured surgical procedures were scheduled accurately (30-50), and maintained schedules for all physicians daily optimizing workflow and resource allocation.
- Maintained spread sheets (7) for turnover times, Late Starts, Late Wheels out, Cancellations, Authorization issues, Patient comment and complaints, Provider PTO.
- Prepared end of month reports.
- Notified providers of Credentialing paperwork requesting signatures/certifications and sending info to appropriate departments.
- Maintained employee files-immunizations, certification, licenses, contact lists.
- Prepared memos, emails and other correspondence to foster internal and external communication. Directed patient flow during practice hours to minimize patient wait time.
- Resolved patient/guest inquiries and complaints promptly, enhancing overall patient satisfaction levels.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Maintained confidentiality and followed all HIPPA guidelines.
- Trained staff to verify insurance/eligibility and obtained any authorization needed for patients surgery. Explained in depth to patients what type of insurance they carried and how it applies to their surgery and what their responsibility would be.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Fulfilled and requested medical records request from other medical offices, hospitals, attorneys, insurance companies (medical, life and auto) and patients.
Surgery Scheduler-Front Office Coordinator
Flagstaff Bone and Joint Surgical Center
Flagstaff, AZ
05.2019 - 01.2023
- Opened Office, checked patients in and out.
- Answered multi phone line and directed calls to appropriate person.
- Prepared memos, emails and other correspondence to foster internal and external communication.
- Directed patient flow during practice hours 9to minimize patient wait time.
- Collected co-pays/balances due during check in process as well by phone, by mail and applied to patients account.
- Set up payment plans. Made Co-calcs for each patient. Balanced books at the end of every shift.
- Verified Insurance/Eligibility and obtained any authorization needed for patients surgery. Explained in depth to patients what type of insurance they carried and how it applies to their surgery and what their responsibility would be.
- Scheduled Orthopedic Surgeries for physicians and maintained schedule for all physicians daily.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Front office lead which helped processes to keep business running efficiently.
- Fulfilled and requested medical records request from other medical offices, hospitals, attorneys, insurance companies (medical, life and auto) and patients.
- Maintained confidentiality and followed all HIPPA guidelines.
Supervisor of Surgery Staff Scheduler-Time Editor
Northern Arizona Healthcare
Flagstaff, AZ
08.2017 - 05.2019
- Scheduled and balanced schedule and staff for 90+ employees daily for all of the OR needs regarding scheduled cases, emergent cases and trauma cases.
- Communicated daily with management and staff to ensure the staffing needs for the OR and Anesthesia.
- Coordinated and trained all new employees on Web-Scheduler.
- Coordinated Call Schedule for 8 week periods every 8 weeks. Created a 'Daily' for management and charge nurses to see who is working and where to place nurses, techs, anesthesia for each physician and their cases.
- Maintained timekeeping information and submitted to payroll.
- Organize and obtained PTO calendar. Approved/Denied PTO for each staff member.
- Helped write guidelines for staffing needs.
- Prepared conference and event materials, such as flyers and invitations.
- Typed and distributed meeting notes and routine correspondence.
Office Coordinator II
Northern Arizona Healthcare
Flagstaff, AZ
09.2013 - 08.2017
- Assist in managing 4 departments-Clinical Value Dept, Clinical Documentation, Medical Staff Services and Infection Prevention.
- Managed and scheduled meeting rooms and calendar for entire group including all areas of the facility.
- Obtained documents for credentialing and privileges for physicians.
- Conducted performance reviews for staff employees.
- Managed office flow by providing direct support to visitors.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Acted as point person for office equipment setup and end-user training and support.
- Document Control Officer for all 4 departments.
- Time Editor for all 4 departments.
- Coordinated all projects and special events.
- Credit Card Reconciliation for all 4 departments.
- Check request and purchase orders as needed.
- Helped with yearly budget for all 4 departments.
- Created excel spreadsheets and Power Points for staff including business letters.
Front Desk Receptionist-Medical Records
Northern Arizona Neurosurgical Specialists
Flagstaff, AZ
10.2010 - 09.2013
- Scheduled and confirmed all provider appointments, checked patients in and out. Collected patient copays/balances, input all demographic information, verified eligibility and benefits.
- Obtained prior authorization.
- Assisted in surgery scheduling.
- Fulfilled and requested medical records request from other medical offices, hospitals, attorneys, insurance companies (medical, life and auto) and patients.
- Maintained confidentiality and followed all HIPPA guidelines.
Education
Associate of Arts -
Pima Community College
Tucson, AZ01-2009
High School Diploma -
Flagstaff High School
Flagstaff, AZ06-1982
Skills
- 20 Years experience in the medical/business field offering outstanding service to many patients and clients
- Professional and effective patient/customer service skills
- Excellent communication skills, good listener, able to identify and resolve problems
- Can work effectively and multi-task in a high paced work environment with the ability to prioritize tasks and completing projects in a timely matter
- Able to manage and train new staff members
- Excellent administrative/office skills, able to use multi phone system, ten key, Microsoft Word, Outlook, Excel, Power Point, Office Athena and EMR
- Can work effectively with Inventory Control, Document Control, quality control, Workflow Management
Certification
- Leadership Effectiveness Training
- Kaizen Introduction Training
Timeline
Front Office Representative
Northern Arizona Orthopedics-The Core Institute
02.2025 - Current
Outpatient Front Office Supervisor
Elevation Surgery Center-The Core Institute
02.2023 - 02.2025
Surgery Scheduler-Front Office Coordinator
Flagstaff Bone and Joint Surgical Center
05.2019 - 01.2023
Supervisor of Surgery Staff Scheduler-Time Editor
Northern Arizona Healthcare
08.2017 - 05.2019
Office Coordinator II
Northern Arizona Healthcare
09.2013 - 08.2017
Front Desk Receptionist-Medical Records
Northern Arizona Neurosurgical Specialists
10.2010 - 09.2013
Associate of Arts -
Pima Community College
High School Diploma -
Flagstaff High School