Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elizabeth ( Liz ) Mackey

Bethpage,TN
Elizabeth ( Liz ) Mackey

Summary

Knowledgeable Outreach Administrator with background in managing community engagement initiatives and fostering partnerships. Proven experience in organizing events and campaigns that have successfully increased community participation. Demonstrated ability in strategic planning and effective communication.

Skilled outreach professional with strong organizational abilities and excellent communication skills. Proven track record in managing community engagement, fostering partnerships, and coordinating events. Adept at working collaboratively to achieve results and adaptable to changing needs. Reliable team player known for effective problem-solving and interpersonal skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Overview

14
years of professional experience

Work History

MacDonald Training Center

Outreach Administrator Specialist
03.2022 - 04.2025

Job overview

  • Implemented tracking systems to monitor the progress of individual participants within outreach programs.
  • Increased program awareness by developing targeted marketing materials for diverse audiences.
  • Streamlined administrative processes for efficient program management and improved participant experience.
  • Collaborated with interdisciplinary teams across the organization to establish cohesive messaging around outreach efforts.
  • Enhanced community engagement by organizing and executing various outreach programs.
  • Recruited trained, and supervised volunteers, fostering a collaborative work environment focused on achieving goals.
  • Maintained up-to-date records on all contacts made during outreach efforts, ensuring accurate data collection for future analysis.
  • Monitored program performance, identifying areas of improvement and implementing necessary changes.
  • Served as a liaison between the organization and external partners, maintaining open lines of communication regarding ongoing initiatives.
  • Coordinated event logistics such as venue selection, scheduling, and material preparation to ensure seamless execution of outreach initiatives.

US Bank Home Mortgage

Document Review Specialist
02.2021 - 03.2022

Job overview

  • Worked with internal team members to remedy issues with preemptive solutions.
  • Developed and edited template contracts with changes in company's service lines or new developments.
  • Managed high-volume workloads effectively by utilizing advanced organizational skills and multitasking techniques during the review process.
  • Identified potential risks or discrepancies through careful analysis of financial documents, communicating findings to relevant parties promptly.
  • Collaborated with team members to develop a comprehensive document review system, ensuring accuracy and compliance with industry regulations.
  • Maintained detailed records of completed document reviews, ensuring easy reference and retrieval for future use or audits.

Bella Vita Salon and Day Spa

Guest Service Representative
01.2020 - 08.2020

Job overview

  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Novo Sano Med Spa

Front Desk Receptionist
01.2017 - 01.2020

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

LaseAway Centers of North Andover

Administrative Manager
12.2014 - 01.2017

Job overview

  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
  • Increased team productivity with introduction of flexible work schedules and remote working options.
  • Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
  • Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
  • Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.

Sky King Airlines

Flight Attendant/ Crew Scheduler
12.2010 - 12.2014

Job overview

  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Education

North Andover High School
North Andover, MA

High School Diploma
06-1982

University Overview

Salem State University
Salem, MA

No Degree

University Overview

Skills

  • Nonprofit experience
  • Communications strategies
  • Staff management
  • Crisis management
  • Volunteer management
  • Fundraising
  • Event organization
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Written and verbal communication
  • Certified in CPR/AED
  • Interpersonal skills
  • Professionalism
  • Time management abilities
  • Written communication
  • Financial reporting

Timeline

Outreach Administrator Specialist
MacDonald Training Center
03.2022 - 04.2025
Document Review Specialist
US Bank Home Mortgage
02.2021 - 03.2022
Guest Service Representative
Bella Vita Salon and Day Spa
01.2020 - 08.2020
Front Desk Receptionist
Novo Sano Med Spa
01.2017 - 01.2020
Administrative Manager
LaseAway Centers of North Andover
12.2014 - 01.2017
Flight Attendant/ Crew Scheduler
Sky King Airlines
12.2010 - 12.2014
North Andover High School
High School Diploma
Salem State University
No Degree

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