Elizabeth (Liz) Saucedo
Orange,CA
Summary
I am a manager looking for a job that I can call "home", I bring enthusiasm to the teams that I work with as well as loyalty. I have a clear understanding of the Expectations and Operational needed from a manager. I am eager to contribute to a team's success through hard work, attention to detail and excellent organizational skills. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Axia Home Loans - Bellevue
12.2021 - 09.2023
- Oversaw a team of 25 direct reports
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Team worked remotely in various states, WA, UT, MI, CA
- Was in charge of automating office operations, managing client correspondence, and keeping track of records
- Dealt with customer service issues as they arose
- Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand
- Was in charge of staff meetings for my dept
- Team, in order to communicate Dept
- Directives
- Improved resource utilization and waste reduction by improving operational planning and business frameworks.
Manager
Kind Lending, LLC
12.2020 - 10.2021
- Managed a staff over 25 Employees, remotely in various states, CA, WA, TX, WI
- Am in charge of coordinating employee evaluations, performance reports, discipline, and safety procedures
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Increased customer satisfaction by creating processes for the Funding Staff
- Was in charge of automating office operations, managing client correspondence, and keeping track of records
- Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Dealt with customer service issues as they arose
- Was in charge of staff meetings for a team of 25 in various time zones, to communicate dept
- Directives.
Operations Manager
Sierra Pacific Mortgage
07.2005 - 12.2020
- Built, supervised, and mentored my team and leaders in receiving and inbound operations
- Developed Team Communication and information for TPO West Funding Department Including CD, Docs and Funding
- Led the team in the delivery of the Corporate Monthly goals
- Resulting in exceeding their expectations
- Increased customer satisfaction by resolving all Funding expectations and needs for Wholesale AE's and Clients.
Education
Mortgage Certificate -
CA School of Mortgage Banking
Santa Ana, CAFHA/DE Approval -
Santa Ana, CASkills
- Hiring Manager
- Monitored Employee Calendars
- Payroll with HR
- Manager requirements - HR rules and regulations
- Customer Service Skills working with Sales staff and outside customers
- Organized managerial style
- Maintaining standards
- Direct Endorsement (DE) Approval
Certification
Underwriter DE Endorsement
Timeline
Manager
Axia Home Loans - Bellevue
12.2021 - 09.2023
Manager
Kind Lending, LLC
12.2020 - 10.2021
Operations Manager
Sierra Pacific Mortgage
07.2005 - 12.2020
Mortgage Certificate -
CA School of Mortgage Banking
FHA/DE Approval -
Underwriter DE Endorsement
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