Elizabeth M Acosta
Hartford,CT Area
Summary
Self-directed and motivated public service professional seeking a position as an Elections Officer. Offers extensive experience in records management, emergency response, and administrative coordination. Proven ability to handle confidential information, support legal and law enforcement processes, and deliver exceptional service to diverse communities.
Skilled in data systems, compliance protocols, and multilingual communication. Eager to contribute to the integrity and efficiency of Connecticut's electoral process through accurate documentation, procedural adherence, and civic engagement.
Overview
16
16
years of professional experience
Work History
Records/Information Clerk
Town of Windsor
Windsor, Connecticut
07.2024 - Current
- Maintain and update confidential records in compliance with state and municipal policies.
- Provide professional customer service to the public, law enforcement, and legal representatives.
- Process legal documentation and court filings with precision and timeliness.
- Utilize RMS and COLLECT systems to manage sensitive law enforcement data.
- Ensure secure handling and disposal of documents, per retention schedules.
Interpreter Services Coordinator
Alameda Health System, Highland Hospital
Oakland, California
01.2023 - 06.2024
- Coordinated interpreter assignments across 13 hospitals and clinics.
- Managed high volume scheduling and dispatching under tight deadlines.
- Maintained service metrics and reports to improve operational efficiency.
- Proctored language assessments to ensure compliance with communication standards.
- Assisted with equipment configuration, connectivity issues, and adherence to technical protocols for secure communication.
- Provided IT troubleshooting and setup support for interpreters and staff, including video conferencing platforms, headsets, and remote interpretation tools.
- Trained new interpreters procedures and service expectations.
Public Safety Dispatcher
City of Mountain View
Mountain View, California
01.2023 - 06.2023
- Managed emergency calls to ensure rapid response from public safety agencies.
- Recorded detailed information for accurate call documentation and tracking.
- Demonstrated precision and accountability in handling sensitive information, supporting law enforcement, and public safety operations.
- Collaborated with team members to improve call handling processes.
- Coordinated with law enforcement and medical services during crisis situations.
- Provided support to callers by gathering essential details during emergencies.
Public Safety Dispatcher
Town Of Bloomfield
Bloomfield, Connecticut
10.2017 - 12.2021
- Operated CAD and radio systems to coordinate multi-agency responses, showcasing strong procedural knowledge and attention to detail.
- Applied strong organizational and multitasking skills to manage simultaneous communications and documentation workflows.
- Collaborated with internal and external departments, and neighboring jurisdictions, to ensure seamless communication and data integrity.
- Exercised meticulous attention and integrity in processing sensitive information for public safety and legal coordination.
Executive Board Secretary
Bright Futures, Inc.
Hartford, CT
06.2010 - 01.2018
- Coordinated quarterly board meetings and developed agendas.
- Recorded and transcribed official minutes for governance documentation.
- Maintained bylaws, resolutions, and board member records.
- Assisted in drafting meeting agendas and preparing necessary documentation.
- Adhered to all applicable laws governing document retention requirements.
Public Safety Dispatcher
City of Hartford
Hartford, CT
09.2009 - 10.2017
- Delivered high volume public service support, handling emergency and non-emergency communications with professionalism and accuracy.
- Coordinated multi-agency responses and maintained real time communications with field units.
- Entered and maintained sensitive legal records in national databases, with accuracy and compliance with federal and state protocols.
- Ensured careful and compliant handling of sensitive records in support of law enforcement and emergency operations.
- Provided clear, empathetic instructions to the public during high-stress situations.
Interpreter
International Interpreters, Inc.
Bronx, NY
03.2010 - 10.2014
- Provided Spanish interpretation services.
- Delivered consecutive and simultaneous interpretation with fidelity to tone, emotion, and content.
- Ensured linguistic accuracy and cultural sensitivity in high-stakes legal and social service contexts.
Interpreter
Interpreter and Translators, Inc.
Manchester, Connecticut
06.2010 - 07.2012
- Provided Spanish interpretation services.
- Delivered consecutive and simultaneous interpretation with fidelity to tone, emotion, and content.
- Ensured linguistic accuracy and cultural sensitivity in crucial legal and social service contexts.
Education
Associate of Science - Criminal Justice
Goodwin University
East Hartford, CT08-2012
Skills
- Record management
- Legal compliance
- Data security
- Confidentiality handling
- Metrics analysis
- Attention to detail
- Effective communication
- Scheduling coordination
- Compliance regulation
- IT troubleshooting
- Conflict resolution
- Information desk management
- Research proficiency
- Team collaboration
Training
- Leader Management certificate
- Supervisory Management certificate
- Business Management certificate
Timeline
Records/Information Clerk
Town of Windsor
07.2024 - Current
Interpreter Services Coordinator
Alameda Health System, Highland Hospital
01.2023 - 06.2024
Public Safety Dispatcher
City of Mountain View
01.2023 - 06.2023
Public Safety Dispatcher
Town Of Bloomfield
10.2017 - 12.2021
Executive Board Secretary
Bright Futures, Inc.
06.2010 - 01.2018
Interpreter
Interpreter and Translators, Inc.
06.2010 - 07.2012
Interpreter
International Interpreters, Inc.
03.2010 - 10.2014
Public Safety Dispatcher
City of Hartford
09.2009 - 10.2017
Associate of Science - Criminal Justice
Goodwin University