Elizabeth M Lagunes
Garden Grove,CA
Summary
Experienced customer service with over 7 years of experience in Auto insurance. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Care Provider
Oakmont Management Group
Ivy Park At Bradford
03.2023 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept individuals safe by removing hazards and correcting problems.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Enhanced patient comfort by providing compassionate and attentive care.
- Contributed to a positive atmosphere in the care facility by fostering strong relationships with both patients and colleagues.
Customer Service Agent
LB Insurance And Tax Services
Fullerton, CA
04.2015 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Verified and updated customer contact details in system to build and maintain accurate customer database.
Sandwich Artist April 2009 - September 2012
SUBWAY Restaurant
Placentia, CA
04.2009 - 09.2012
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier of Pepes Mexican Food
PEPE'S MEXICAN FOOD
Placentia, CA
01.2008 - 03.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
High School Diploma -
Valencia High School
Placentia, CA06.2005
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Needs Assessment
- Call Answering and Routing
- Bilingual Spanish/English
- Dedicated to quality of work
- Client Needs Assessment
- Policy Renewals
- Policyholder Communication
- Policy Adjustment Knowledge
- Cashier Abilities
- Elderly Care
- Daily living assistance
- Personal Hygiene Assistance
- Respectful and Compassionate
- Dementia Care
Languages
English
Spanish
Timeline
Care Provider
Oakmont Management Group
03.2023 - Current
Customer Service Agent
LB Insurance And Tax Services
04.2015 - 08.2022
Sandwich Artist April 2009 - September 2012
SUBWAY Restaurant
04.2009 - 09.2012
Cashier of Pepes Mexican Food
PEPE'S MEXICAN FOOD
01.2008 - 03.2009
High School Diploma -
Valencia High School