Elizabeth M Lagunes
Garden Grove,CA
Summary
Experienced customer service with over 7 years of experience in Auto insurance. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Care Provider
Oakmont Management Group
03.2023 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept individuals safe by removing hazards and correcting problems.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Enhanced patient comfort by providing compassionate and attentive care.
- Contributed to a positive atmosphere in the care facility by fostering strong relationships with both patients and colleagues.
Customer Service Agent
LB Insurance And Tax Services
04.2015 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Verified and updated customer contact details in system to build and maintain accurate customer database.
Sandwich Artist April 2009 - September 2012
SUBWAY Restaurant
04.2009 - 09.2012
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier of Pepes Mexican Food
PEPE'S MEXICAN FOOD
01.2008 - 03.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
High School Diploma -
Valencia High School
Placentia, CA06.2005
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Needs Assessment
- Call Answering and Routing
- Bilingual Spanish/English
- Dedicated to quality of work
- Client Needs Assessment
- Policy Renewals
- Policyholder Communication
- Policy Adjustment Knowledge
- Cashier Abilities
- Elderly Care
- Daily living assistance
- Personal Hygiene Assistance
- Respectful and Compassionate
- Dementia Care
Languages
English
Spanish
Timeline
Care Provider
Oakmont Management Group
03.2023 - Current
Customer Service Agent
LB Insurance And Tax Services
04.2015 - 08.2022
Sandwich Artist April 2009 - September 2012
SUBWAY Restaurant
04.2009 - 09.2012
Cashier of Pepes Mexican Food
PEPE'S MEXICAN FOOD
01.2008 - 03.2009
High School Diploma -
Valencia High School
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