Ernestine Hernandez
Remote Customer Service/ Appointment Scheduler
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Home Health Care Provider
Coastal Home Health Care
Corpus Christi, TX
06.2017 - 09.2019
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
Home Health Care Provider
Merida Home Health
San Antonio, TX
02.2018 - 01.2019
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Maintained clean and well-organized environment for client happiness and safety.
Apartment Manager
Terravista Corporation
San Antonio, TX
01.2013 - 07.2017
- Maintained building's accounts by collecting rent and utility payments.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Maximized occupancy with strong marketing and tenant relations skills.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Disbursed petty cash to engineering staff and property personnel.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Customer Service Representative
Apple one / Maximus
San Antonio, TX
07.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX05.1993
Skills
- Upbeat and Positive Personality
- Customer Service
- Call Documentation
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Call Center Operations
- Inbound and Outbound Calling
- Home Cleaning and Sanitizing
- Meal Planning and Preparation
- Emotional Support and Companionship
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Service Representative
Apple one / Maximus
07.2023 - 09.2023
Home Health Care Provider
Merida Home Health
02.2018 - 01.2019
Home Health Care Provider
Coastal Home Health Care
06.2017 - 09.2019
Apartment Manager
Terravista Corporation
01.2013 - 07.2017
High School Diploma -
South San Antonio High School
Similar Profiles
Kayley DavidsonKayley Davidson
Personal Care Attendant at Coastal Home Health CarePersonal Care Attendant at Coastal Home Health Care
ERNESTINE HERNANDEZERNESTINE HERNANDEZ
Home Health Care Provider at Coastal Home Health Care I CorpusHome Health Care Provider at Coastal Home Health Care I Corpus
Kristen JohnsonKristen Johnson
Administrative Assistant at Coastal Home CareAdministrative Assistant at Coastal Home Care