Elizabeth Michelle Rush
Summary
Detail-oriented professional with 5+ years of experience in billing, with a strong background in the HVAC industry. Skilled in collections, client negotiation,and billing operations. Specializing in accounts receivable, dispatch coordination, and customer service. Proven ability to streamline financial processes, manage high-volume invoices, maintain accurate records while ensuring client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Billing Manager/Collections Specialist
All Year Cooling
03.2021 - 08.2025
- Managed end-to-end billing process, including invoice creation, payment processing, and deposit tracking.
- Increased AR close out rate to 96%
- Maintained and updated AR spreadsheets to monitor job progress and ensure timely balance collections.
- Improved productivity with client outreach to maintain a smooth workflow
- Resolved escalated consumer issues, ensuring high levels of satisfaction and retention.
Customer Service Manager
Air Pros
02.2020 - 03.2021
- Handled inbound client communications, booked appointments, and dispatched field technicians
- Generated and managed invoices, tracked deposits, and ensured timely payment.
- Maintained detailed AR records and followed up on outstanding balances.
- Supported management in job closeout and financial reporting.
- Delivered consistent customer support throughout the service lifecycle.
Owner
Neighborhood Pet Sitters Inc.
02.2015 - 02.2020
- Generated leads and coordinated home and pet care services
- Managed invoices, payment tracking and financial recordkeeping
- Increased productivity over 50% in 2 years
- Directed daily service routes and assignments for team members.
- Created detailed services logs, client preferences, and care instructions.
- Fostered long-term client relationships through proactive communication and follow-up.
Education
General -
Memphis Vocational School
Skills
- Billing & Invoicing Operations
- Accounts Receivable and Collections
- Dispatch Scheduling & Call Coordination
- Customer Service and Conflict Resolution
- Job Costing & Financial Tracking
- AR Reporting & Spreadsheet Management
- Proficient with Quickbooks, Excel, House Call Pro, Service Titan, FPL Stress Free Home, Ygrene Financing and Synchrony Financing
Timeline
Billing Manager/Collections Specialist
All Year Cooling
03.2021 - 08.2025
Customer Service Manager
Air Pros
02.2020 - 03.2021
Owner
Neighborhood Pet Sitters Inc.
02.2015 - 02.2020
General -
Memphis Vocational School
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