Elizabeth Yave Santana

• Supported staff members in their daily tasks, reducing workload.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs.
• Prepared project presentations and reports to assist staff.
• Conducted research for various projects

DSP (Direct Support Provider)

• Developed and implemented individualized care plans to meet individual needs of each client.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.

• Diligent, responsible busser with over five years of experience in high-volume, fast-paced food service environments and a valid Oregon food handler and OLCC card.
• Answered phone calls and professionally handled multiple calls of questions and took To-Go orders.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.