Eliza Jane Dahlin
Renton,WA
Summary
Astute individual possessing excellent communication, empathy and commitment to customer satisfaction and interaction. Proven track record of successfully representing and promoting interests in different forums. Skilled in developing and strengthening relationships with key stakeholders.
Overview
4
4
years of professional experience
Work History
Senior Understory Ambassador
Northwest Center
09.2023 - Current
- Assisted with facilitating projects with artist in residence & communicated about their works & goals to better interpret to others
- Actively engaged with visitors & provided materials to promote creativity & engagement within the space
- Greeted customers and clients to create welcoming atmosphere
Guest Services Representative - Amazon Spheres
Northwest Center
12.2022 - 09.2023
- Corresponded with Amazon employees via email or phone; Met time-sensitive deadlines for emails; team had 100% SLA from Dec. 2022-Jul.2023
- Maintain neat front-facing appearance; Prepared materials for after-hour events: guest/early arrivals lists/ badges
- Welcomed & checked in guests of Amazon employees, customer groups/ event staff & attendees
Assistant Manager
Barrier Reef Aquariums
04.2020 - 12.2022
- Supervised daily operations & delegated tasks to staff; tank maintenance, health checks & inventory management
- Monitored cash intake & deposit records during end of day procedures
- Offered assistance to customers, troubleshooting concerns with livestock & tank health; provided solutions targeted at root concerns & preventative care
- Educated new & current hobbyists on husbandry of both fresh & saltwater livestock
Education
Bachelor of Arts - Japanese Language
University of Washington
Seattle, WA06.2023
Skills
- Calm & Professional Under Pressure
- Efficient, Organized & Detail-Oriented; Creative
- Quick learner and able to adapt to new situations
- Teamwork & Collaboration
- De-escalation & Resolution
- Proficiency in Microsoft Office
Languages
Japanese
Professional Working
English
Native or Bilingual
Timeline
Senior Understory Ambassador
Northwest Center
09.2023 - Current
Guest Services Representative - Amazon Spheres
Northwest Center
12.2022 - 09.2023
Assistant Manager
Barrier Reef Aquariums
04.2020 - 12.2022
Bachelor of Arts - Japanese Language
University of Washington
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