Eliza Marie Esguerra

• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Assisted guest to ensure their experience with characters is enjoyable and as memorable as possible
• Ensured my performer goes on and off set on their scheduled time
• Collaborate with other Cast Members to ensure all character and show operations went smoothly and in a timely manner

● Worked with Guest Show Operations to assist guests with upcoming entertainment experiences
● Used my customer service skills to provide a good experience for various guests

● Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.

● Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.

● Worked Attractions such as The Matterhorn Bobsleds, The Mad Tea Party, Peter Pan's Flight, Dumbo the Flying Elephant, Alice in Wonderland, and more.

● Assisted with Guest Show Operations to help with crowd control

● Worked with shows such as Paint the Night Parade, Fantasmic!, Disneyland Forever, and more.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Mentored new hires, resulting in stronger staff development and increased productivity.

• Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Was able to handle large crowds of over 100 orders per hour